• Eagle
®
windows and doors have their own limited warranties and are not covered by this limited warranty
Returns/Repairs/Reimbursement
Subject to the terms and conditions listed above, during the applicable limited warranty period, Eagle will repair,
replace or reimburse you, at its sole option, free of charge for any defect in VeriLock™ integrated security sensors
or its components. In the event you have a problem with the integrated security sensors in your Eagle window or
door product, please follow the claim procedure outlined below.
Claim Procedure
Each window and door must be inspected upon receipt of delivery and before installation and finishing. To initiate
a claim under this limited warranty, the customer must contact:
Warranty Service
Eagle Window & Door, LLC
2045 Kerper Blvd.
Dubuque, Iowa 52001
1-800-324-5354
Eagle must receive each claim within the applicable limited warranty period and also within thirty (30) days after
the date the defect is first discovered or reasonably could have been discovered. The claim must contain the
following information:
1. The customer’s name, address and telephone number.
2. A description of the product.
3. Proof of the date of purchase (an invoice will suffice).
4. The name of the dealer from which the product was purchased (if known).
5. A description of the defect and any further pertinent information.
Eagle will reply within a reasonable period of time after receipt of the claim. For a claim to be honored, the
customer must cooperate with Eagle by providing any other information and evidence reasonably required to
resolve the claim, and if requested, the customer must permit Eagle to inspect the product within a reasonable
period of time after the claim is made. This limited warranty will be void if the product is removed or modified
without first providing Eagle with notice and the opportunity to inspect the product as installed. If, after
investigation, Eagle determines that the claim is valid, the remedy will be in accordance with the terms and
conditions of this limited warranty.
Eagle reserves the right to perform all limited warranty work or arrange for another party to perform the limited
warranty work at the consumer’s cost.
The applicable limited warranty period will be extended by the period of performance of any limited warranty work,
but thereafter the remaining original limited warranty period will continue in effect and be applicable to the limited
warranty work performed under the terms and conditions of this limited warranty. Eagle reserves the right, at its
discretion, to discontinue or modify part or all of any of its products or components. If an identical Eagle
®
product
Limited Warranty - continued
User’s Guide
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