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Error Handling
Error: Medications Will Not Dispense When Pulling the Handle
Solutions:
1.
With the metal base securely fastened, pull the blue handle all the way
to the bump stop.
2.
Check all compartments for stuck pills.
a.
Gel-caps: Adding a thin coating of standard baking flour to the
compartments can help prevent blockage.
b.
Tablets: Use a pill splitter to split large tablets into smaller pieces.
Error: Dispensing Will Not Silence the Alarm
Solution:
1.
The batteries are near depletion. Look for the low batter icon
Replace all 4 AA batteries immediately. Only use alkaline.
Note: If replacing the batteries does not solve the error, then the
dispenser has been misused and is therefore not covered under
warranty.
Error: Error Message/Rotation Issue
The dispenser has been shaken, dropped, transported (with the batteries still
in the unit) or the tray has been tampered with. Tampering of the tray is often
due to the patient putting a finger into the dispensing window and forcing the
tray to rotate in order to gain access to their medication(s) prior to the
scheduled time. This error message/issue occurs when the dispenser has been
misused and is therefore not covered under warranty.
Solution:
1.
We offer repair services. Give us a call at 1-800-549-0095.
General Information
Blank Screen
The dispenser will turn off its display in order to increase battery life.
Medications will still be dispensed at alarm time. To wake up the display, pull
the handle all the way to the bump stop to simulate dispensing.
Lock
The
dispenser’s
lock is designed to only be turned a ¼ of a turn to either lock
or unlock. Overturning the key will cause the lock to break.
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