INTRODUCTION AND OPERATION
1-3
May 2000
Part No. 001-2008-204
RF Lightning Protector - This accessory provides
lightning, static and surge protection on the AC power
line. This line protector is rack mounted with multiple
outlets.
RJ-11 to RJ-11 Cable - This three foot cable is used to
connect two or more repeaters to the high speed data
bus through the modular jack on the rear of the repeater.
1.6 PRODUCT WARRANTY
The warranty statement for this transceiver is
available from your product supplier or from the
Warranty Department
E.F. Johnson
299 Johnson Avenue,
Box 1249,
Waseca, MN 56093- 0514
This information may also be requested by phone
from the Warranty Department as described in Section
1-4. The Warranty Department may also be contacted
for Warranty Service Reports, claim forms, or any
questions concerning warranties or warranty service
by dialing (507) 835-6222.
1.7 FACTORY CUSTOMER SERVICE
The Customer Service Department of the E.F.
Johnson provides customer assistance on technical
problems and the availability of local and factory
repair facilities. Regular Customer Service hours are
7:30 a.m. - 5:30 p.m. Central Time,
Monday - Friday. The Customer Service Department
can be reached using one of the following telephone
numbers:
Toll-Free: (800) 328-3911
(From within continental United States only)
International: (507) 835-6911
FAX: (507) 835-6969
E-Mail: First Initial/Last [email protected]
(You need to know the name of the person you want to
reach. Example: [email protected])
NOTE: Emergency 24-hour technical support is also
available at the 800 and preceding numbers during off
hours, holidays, and weekends.
When your call is answered at E.F. Johnson, you
will hear a brief message informing you of numbers
that can be entered to reach various departments. This
number may be entered during or after the message
using a tone-type telephone. If you have a pulse-type
telephone, wait until the message is finished and an
operator will come on the line to assist you. When
you enter some numbers, another number is requested
to further categorize the type of information you need.
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
E.F. Johnson Company
Customer Service Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.8 FACTORY RETURNS
Repair service is normally available through local
authorized E.F. Johnson Land Mobile Radio Service
Centers. If local service is not available, the equipment
can be returned to the factory for repair. However, it is
recommended that you contact the Customer Service
Department before returning equipment because a ser-
vice representative may be able to suggest a solution
to the problem so that return of the equipment would
not be necessary.
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling the repair lab (see Section 1-4) or by
requesting them when you send a unit in for repair.
Clearly describe the difficulty experienced in the space
provided and also note any prior physical damage to
the equipment. Then include a form in the shipping
container with each unit. Your telephone number and
contact name are important because there are times
when the technicians have specific questions that need
to be answered in order to completely identify and
repair a problem.
