GENERAL INFORMATION
1-5
February 2001
Part No. 001-9800-001
When your call is answered, you will hear a brief
message informing you of numbers that can be entered
to reach various departments. This number may be
entered during or after the message using a tone-type
telephone. When you enter some numbers, another
number is requested to further categorize the type of
information you need.
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
E.F. Johnson Company
Customer Service Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.8 FACTORY RETURNS
Repair service is normally available through local
authorized EFJohnson Land Mobile Radio Service
Centers. If local service is not available, the equipment
can be returned to the factory for repair. However, it is
recommended that you contact the Customer Service
Department before returning equipment. A service
representative may be able to suggest a solution to the
problem making return of the equipment unnecessary.
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling Customer Service (see Section 1.7)
or by requesting them when you send a unit in for
repair. Clearly describe the difficulty experienced in
the space provided and also note any prior physical
damage to the equipment. Include this form in the
shipping container with each unit. Your telephone
number and contact name are important as there are
times when the technicians may have specific ques-
tions that need to be answered in order to completely
identify and repair a problem.
When returning equipment for repair, it is also a
good idea to use a PO number or some other reference
number on your paperwork in case you need to call the
repair lab about your unit. These numbers are refer-
enced on the repair order making it easier and faster to
locate your unit in the lab.
Return Authorization (RA) numbers are not
necessary unless you have been given one by the Field
Service Department. RA numbers are required for
exchange units or if the Field Service Department
wants to be aware of a specific problem. If you have
been given an RA number, reference this number on
the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service
Department when the unit arrives.
1.9 REPLACEMENT PARTS
EFJohnson replacement parts can be ordered
directly from the Service Parts Department. To order
parts by phone, dial the toll-free number as described
in Section 1.7. When ordering, please supply the part
number and quantity of each part ordered. EFJohnson
dealers also need to give their account number. If there
is uncertainty about the part number, include the desig-
nator (C512, for example) and the model number of
the equipment the part is from.
You may also send your order by mail or FAX.
The mailing address is as follows and the FAX number
is shown in Section 1.7.
E.F. Johnson Company
Service Parts Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.10 INTERNET HOME PAGE
The E.F. Johnson Company has a site on the
World Wide Web that can be accessed for information
on the company about such things as products,
systems, and regulations. The address is
http://www.efjohnson.com.
