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Beware of sharp objects when clearing obstructions.

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If you still cannot clear the obstruction, please follow the instructions below to 

remove the base plate. This gives more access to the obstruction.  

Alternatively, contact a Dyson expert on the Dyson Helpline or visit the website. 

Clearing brush bar obstructions is not covered by your guarantee.

BASE PLATE – DISASSEMBLY/REASSEMBLY

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Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in 

personal injury.

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Lie the appliance on its front.

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Detach the red ‘C’ clip which is on the connection between the cleaner head 

and the appliance. It is quite firm, but do not pull it off roughly. Use a constant, 

firm pressure.

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Pull the cleaner head away from the appliance. Use a constant, firm pressure.

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At each end of the cleaner head there are 2 levers:

 

– swing them out at right angles

 

– hinge the base plate open.

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Beware of sharp objects when clearing obstructions.

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To refit the base plate, hinge it closed.

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To secure the base plate push both levers back into position so they are flush 

with the surface of the cleaner head.

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Refit the red ‘C’ clip onto the cleaner head. The flatter edge of the clip fits 

against the cleaner head. It is easier to slide one lug into its slot before the other.

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Lay the appliance on its back.

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Attach the cleaner head by sliding it on to the connections on the lower front 

part of the ball. Ensure the electrical plug on the cleaner head fits into the twin 

- block connection on the body of the appliance, which is directly above the 

airway. Push firmly: the cleaner head will click into place.

BRUSH BAR – TROUBLESHOOTING

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If the brush bar has stopped spinning, follow the instructions above on clearing 

obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit 

the website.

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To view a short online video visit: 

 

– www.dysoncanada.ca/dc77brushbarmaintenance

DISPOSAL INFORMATION

• 

Dyson products are made from high grade recyclable materials.  

Recycle where possible.

DYSON CUSTOMER CARE

THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a question about your Dyson appliance, call the Dyson Helpline with 

your serial number and details of where and when you bought the appliance.  

Most questions can be solved over the phone by one of our Dyson Helpline staff.  

If your Dyson appliance needs service, call the Dyson Helpline so we can discuss 

the available options. If your Dyson appliance is under warranty, and it is a 

covered repair, it will be repaired at no cost.

Your serial number can be found on your rating plate which is behind the 

clear bin.

PLEASE REGISTER AS A DYSON 

APPLIANCE OWNER

To help us ensure you receive prompt and efficient service, please register as a 

Dyson appliance owner. There are three ways to do this:

• 

Online at www.dysoncanada.ca

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Telephone the Dyson Helpline on 1-877-397-6622

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Complete the enclosed warranty form and mail it to us.

This will confirm ownership of your Dyson appliance in the event of an insurance 

loss, and enable us to contact you if necessary.

LIMITED 5 YEAR WARRANTY

TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED WARRANTY.

WHAT IS COVERED

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Your Dyson appliance is warranted against original defects in material and 

workmanship for a period of 5 years from the date of purchase, when used for 

normal domestic purposes in accordance with the Dyson Operating Manual. 

Please retain your proof of purchase. If you do not have your proof of purchase, 

your warranty will start 90 days after the date of manufacture, according to 

Dyson’s records. This warranty provides, at no extra cost to you, all labour and 

parts necessary to ensure your appliance is in proper operating condition during 

the warranty period. The replacement of any part of your appliance under 

warranty will not extend the period of warranty. Any parts which are returned 

to Dyson will become the property of Dyson. Please call the Dyson Helpline at 

1-877-397-6622 for more information.

• 

This limited warranty is subject to the following terms:

WHAT IS NOT COVERED

Dyson Canada Limited shall not be liable for costs, damages or repairs incurred 

as a result of, due to, or from:

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Purchases of appliances from unauthorized dealers.

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Careless operation or handling, misuse, abuse and/or lack of maintenance or 

use not in accordance with the Dyson Operating Manual.

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Use of the appliance other than for normal domestic purposes within Canada, 

e.g. for commercial or rental purposes.

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Use of parts not in accordance with the Dyson Operating Manual.

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Use of parts and accessories other than those produced or recommended by 

Dyson Canada Limited.

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External sources such as weather, electrical outages or power surges.

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Repairs or alterations carried out by unauthorized parties or agents.

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Clearing blockages from your appliance or washing of the filter.

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Normal wear and tear, including normal wearing parts, such as clear bin, filter, 

brush bar, and power cord (or where external damage or abuse is diagnosed), 

carpet or floor damage due to use not in accordance with Dyson's Operating 

Manual or failure to turn the brush bar off when necessary.

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Damage as a result of use not in accordance with the rating plate.

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Use of this appliance on rubble, ash, plaster, drywall, liquids, or wet surfaces.

• 

Additionally, this limited warranty does not apply to any appliance that has had 

the serial number altered or removed.

WARRANTY LIMITATIONS AND EXCLUSIONS

• 

Any implied warranties relating to your appliance including but not limited to 

warranty of merchantability or warranty of fitness for a particular purpose, are 

limited to the duration of this warranty. This limitation is not allowed by some 

Provinces and/or Territories and so this limitation may not apply to you.

• 

This limited warranty gives you specific legal rights. You may also have other 

rights which vary by Province and/ or Territory.

• 

This limited warranty is not transferable.

• 

This limited warranty is only available in Canada.

WARRANTY SERVICE

• 

Please fill out and return the Warranty Form or register online at 

www.dysoncanada.ca

• 

Before service can take place, the terms of the warranty require that you contact 

the Dyson Helpline with your model name/number, serial number, date and 

place of purchase.

• 

Please keep your purchase receipt in a safe place to ensure you have 

this information.

• 

All work will be coordinated by Dyson Canada Limited or its authorized agents.

• 

Any replaced defective parts will become property of Dyson.

• 

Service under this warranty will not extend the period of this warranty.

• 

If your appliance is not functioning properly, please call the Dyson Helpline at 

1-877-397-6622. Most issues can be rectified over the telephone by our trained 

customer care staff.

IMPORTANT DATA PROTECTION INFORMATION

• 

If you choose to opt-in to receive communications from us, your details will be 

held by Dyson Canada Limited or others on behalf of Dyson Canada Limited 

so that we can assist you more quickly with our Dyson Helpline. From time 

to time, Dyson Canada Limited may send you special offers and news of our 

latest innovations.

• 

For more information about our data collection practices, please refer to the 

Dyson Canada Limited privacy policy at www.dysoncanada.ca

Note your serial number for future reference.

This illustration is for example purposes only.

Содержание dc77

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