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Appendix -

FAQ

1. My POWER light is not on?

Power is not being supplied to the unit. Please use the power

supply shipped with the unit and verify that a power source

is active from the attached power outlet used to connect the

adapter. You can test this by plugging in an y other electrical

device and verify its operation. After using the power supply

shipped with the product, checking the power source, and

reinserting the power connector into the IP Camera, please

call our Support Center. The power supply may be defective.

2. My ACTIVE light is not ﬂashing?

Verify the power supply to the unit. Power oﬀ the unit and

back on again, wait 1 minute, if the ACTIVE light still does

not begin to ﬂash, you will have to set the unit to its factory

default (THIS WILL DELETE ANY CONFIGURATION AND SET

THE UNIT TO THE FACTORY DEFAULTS). Power on the unit

and inert the end of a paper clip into the small recessed

opening on the back of the unit. Use the clip to press the

button located within that opening.

8. How do I “PING” an IP address?

1) Open an MS-DOS (or Command) prompt

At the prompt type - “ping xxx.xxx.xxx.xxx” (without the

quotes and replace the “x” s with an IP address)

3) Press Enter

9. I’m accessing my video server remotely over the Internet

and the video stream is choppy, is this normal?

Yes. The frames per second received remotely are

determined by your bandwidth capabilities both at your site

where the IP Camera is installed and your remote location.

The lower of the two sites will determine how fast your

video stream is received. It is recommended to have at least

a 256Kb/sec upstream connection from the site where the

IP Camera is installed. Lower speeds will operate properly,

but provide poor remote performance. The Faster the

Internet connection at both ends, the faster the video

stream.

3. My LINK light is not ﬂashing or solid?

Verify the cable connection. 99% of the time the cable’s

connection to the unit is causing this problem. Try using a

diﬀerent network cable or crossover cable (for PC connection

only). Try reinserting the cable, if this still doesn’t solve the

problem call our Support Center.

4. I can access the video server on my LAN, but not from the

Internet.

Verify that your router (if applicable) has port forwarding

properly conﬁgured. If accessing from our DDNS service,

verify correct serial number. Firewall issues may prevent user

access.

5. How do I open an MS-DOS or Command Prompt?

Start > (All) Programs > Accessories > Command Prompt

6. How do I ﬁnd out my IP address information if my settings

were automatically detected?

Open a Command Prompt

At the prompt type - “ipconﬁg / all” (without the quotes)

Near the end of the information supplied, should be your

current IP address, subnet mask, default gateway and DNS

servers

10. How do I enable or check VL C on my browser

Internet Explorer

Open Internet Explorer > Tools on the menu bar > Internet

Options > Security Tab > Custom Level > Scroll down and

verify that you are prompted or have enabled plug-ins to be

downloaded and executed. > click OK > restart browser.

Chrome

Open Chrome > Chrome menu settings > Advanced settings >

Individual information - content settings > Run automatically

11. How do I reset the unit to factory defaults?

Refer to the previous functions page and ﬁnd the reset button.

Power ON the unit and use a paper clip to push the reset button

within that opening. You should then see the ACTIVE light turn

oﬀ and after a few seconds the ACTIVE light will begin to ﬂash,

signifying a successful reboot. If the ACTIVE light does not turn

oﬀ after depressing the reset button, please try holding the

button in for a few seconds and releasing. YOU WILL LOSE ALL

DATA THAT HAD BEEN ENTERED PREVIOUSLY AND THE IP CAM

-ERA WILL BE SET TO ITS FACTORY RESETS.

7. I can’t connect!!

In the case of a connection failure.

Modem Reboot > Modem Reboot Finished > Router Reboot

> Router Reboot Finished > IP Camera Reboot > IP Camera

Reboot Finish > Verify DDNS and IP Camera connection, if

applicable.

Содержание DWC-PVF5M1TIRC1

Страница 1: ...g and using the camera please read this manual carefully Be sure to keep it handy for future reference MEGApix CaaSTM 5MP 180 360 fisheye view camera DWC PVF5M1TIRC6 64GB storage DWC PVF5M1TIRC1 128GB...

Страница 2: ...era Doing so may cause personal injury due to fire electric shock or falling objects Do not install the unit in humid dusty or sooty locations Doing so may cause fire or electric shock If any unusual...

Страница 3: ...undry tub in a wet basement near a swimming pool etc 6 Clean only with dry cloth Unplug this product from the wall outlet before cleaning Do not use liquid cleaners 7 Do not block any ventilation open...

Страница 4: ...up Video Audio Region of Interest Configuration 28 Setup Video Audio Privacy Mask Configuration 29 Setup Camera Camera Image adjustment and Enhancement 30 35 Setup Network Settings 37 46 Setup Trigger...

Страница 5: ...ries Introduction Screw Plastic Anchor 3pcs Camera Cables Quick Manual Template Sheet for Installing by Bolt Nut Mount Plate Template Sheet for Installing by Plate Mount Bolt Nut Torx Wrench Waterproo...

Страница 6: ...Part Name Introduc on Mount Plate Plate Hook Waterproof cap RJ 45 Connector DC Power Jack Fisheye lens Dome Cover Window cover Reset bu on SD Card Illumina on Sensor Hall Illumina on Sensor 6...

Страница 7: ...check whether the loca on can bear ve mes of the weight of your camera 3 When installing your camera don t allow any person to approach the installa on site If you have any valuable things under the...

Страница 8: ...n the wall or ceiling Pull wires through and make connec ons 4 Using two 2 included screws mount and secure the camera to the moun ng surface Secure the camera s cover dome onto the camera base to com...

Страница 9: ...holes in the wall or ceiling Pull wires through and make connec ons Using the three 3 included screws mount and secure the camera to the wall or ceiling 3 4 A ach the camera base to the metal mount b...

Страница 10: ...ount Bolt Nut 1 Using the template sheet make and drill the cabling holes on the wall ceiling Secure the two long mounting screws to the camera s base Pass the wires through the mount bracket and make...

Страница 11: ...oun ng surface by using the 2 moun ng nuts Rotate the locking discs over the screws un l the camera is held ghtly from the mount ing surface Secure the camera s cover dome onto the camera base to comp...

Страница 12: ...Switch If a PoE enabled switch is not used use a power adaptor for power transmission and non PoE switch for data transmission Follow the illustrations below to connect the camera without a PoE enabl...

Страница 13: ...deo audio and text data using digital devices Warning Do not remove the built in micro SD card which has been quali ed CAAS TM purpose Make sure check the built in micro SD card at the system before i...

Страница 14: ...for all supported cameras and display the results in the tabel Allow up to 5 seconds for the IP Installer to find the camera on the network 4 You can press the Refresh List to search the network agai...

Страница 15: ...install VLC to display live video 8 The IP setting can be set to STATIC at IP Installer or web viewer followed by Setup Network Network Settings 9 If the IP Camera is connected to a network which util...

Страница 16: ...ur IP Video Server on our DDNS website before you con gure setup or install the IP Camera Even though your IP is not dynamic you will get bene t if you register to DDNS In this case just remember host...

Страница 17: ...s received from your Internet Service Provider ISP You may need to refer to these IP addresses at a later time during the con guration Current TCP IP Settings IP Address Subnet Mask Default Gateway Pr...

Страница 18: ...how to choose a unique IP and match your network read the FAQ The IP address you assign must be a private IP For information on how to choose a private IP please read the FAQ If you did not receive a...

Страница 19: ...to acquire the IP address of their DNS server Case C Static Fixed IP Dedicated line directly to the IP Camera Camera Phone Line or CATV Cable xDSL Modem ISP Provided Internet This is the same site yo...

Страница 20: ...r 50 seconds close the con guration screen The view will display Trying to Reconnect If the ACTIVE light on the IP Camera has gone o and is now back on again ashing the IP Camera has rebooted After th...

Страница 21: ...Internet Explorer and specifying the IP address and Web Port assigned to the IP Camera 6 Access your IP Camera via the Internet If you use Case B C 1 Open Internet Explorer 2 Type the IP of the IP Cam...

Страница 22: ...See the section Setup When the image goes unsmoothly because of bad network connection it stored image during setup time and shows the image on the live view screen User will see the delayed images as...

Страница 23: ...XPOSURE DAY NIGHT BACKLIGHT WHITE BALANCE IMAGE VIDEO Network STATUS NETWORK SETTING AUTO IP ONVIF UPNP DDNS FTP SMTP SNMP RTSP INFORMATION Trigger Action ACTION RULES IMAGE TRANSFER Events EVENT RULE...

Страница 24: ...alphabets are allowed Including space For the description English Alphabets numbers and special characters _ can beused Resolution Select the video resolution Available resolution can be depends on t...

Страница 25: ...production and additional video compression Baseline A simple pro le with a low compression ratio The Baseline pro le supports I frames and P frames Main An intermediate pro le with a medium compressi...

Страница 26: ...f video stream is changed in this mode Therefore the frame rate of video is likely to be varying when network tra c is changing This category won t be appear if you select the codec Target Bitrate If...

Страница 27: ...tup Video Audio Setup OSD Configuration Date Time Display the current time User Text Output the TEXT entered by the user Support a maximum of 30 characters Click Apply to make above setting effective...

Страница 28: ...ndicated area to improve picture qualities of movement scene at the same bandwidth Stream Select the Stream Currently it supports only Channel1 Activation The Region of interest can be enable or disab...

Страница 29: ...to hide on screen to protect privacy Activation The Privacy mask function can be enable or disable Area Select the Area1 Area16 and Set the privacy area Click Save to save the current settings Click C...

Страница 30: ...our preference Contrast Using this control contrast of image can be adjusted to meet your preference Saturation Using this control Saturation of image can be adjusted to meet your preference Hue Using...

Страница 31: ...Shutter Speed If this speed is faster the moving object can be photographed without the ghost effect However picture can be dark if there is no sufficient lighting Slow Shutter Level Slow shutter Leve...

Страница 32: ...itivity will be enhanced in the dark light condition but the image is black andwhite Schedule In this mode Day Night mode is converted accordance with the scheduled time Color Level It is a level to c...

Страница 33: ...light conditions where the contrast from light to dark areas is very high BLC Back Light Compensation The BLC function can be enable or disable Click Save to save the current settings Click Cancel to...

Страница 34: ...Balance Mode Select White Balance depending on the lighting conditions RGB Gain The R G B gain can be set only when the White Balance Mode is set to Manual Click Save to save the current settings Clic...

Страница 35: ...uppress noise and retain good video quality in low light conditions Mirror Reverse the video from side to side Flip Reverse the video from up to down Click Save to save the current settings Click Canc...

Страница 36: ...Video Enhancement Flicker This function Enable to enhance the icker situation Click Save to save the current settings Click Cancel to return to the previous setting Click Default to settings to the f...

Страница 37: ...Setup Network Setup Network Status This menu will show you all the information of Network setting in the camera However you cannot change those here 37...

Страница 38: ...he Subnet Mask Format is same as the IP address Default Gateway Default the Gateway IP Address Format is same as the IP address Preferred DNS Server De ne the DNS server IP address Format is same as t...

Страница 39: ...k Setup Auto IP Settings General Setting Auto IP Settings function can be enable or disable Auto IP Settings Information It displays the unique id or Auto IP address Click Apply to make above setting...

Страница 40: ...uthentication WS Usertoken Allows to access with WS User Token of ONVIF authentication WS Usertoken Digest Allows to access with WS User Token and Digest of ONVIF authentication Discovery Mode The dis...

Страница 41: ...Setup Network Setup UPNP Settings General Setting UPNP function can be enable or disable Friendly Name Define the friendly name Click Apply to make above setting effective 41...

Страница 42: ...setup is completed by entering User Name and Password registered in that DDNS site DDNS Provider Site Address DynDNS www dyndns com No IP www no ip com If you setup DDNS properly the IP address of you...

Страница 43: ...path in FTP serverto store video Forthepath name English Alphabets numbers and special characters _ can be used FTP Port De ne the FTP Server Port If Port is not appropriate it is impossible to access...

Страница 44: ...Fill out the correct User ID registered in the SMTP Server Password De ne the Password to access to SMTP Server Fill out the correct Password registered in the SMTP Server E Mail Sender De ne the e m...

Страница 45: ...ead or Read Write mode Activation It can be enable or disable selected mode Read Write name De ne Read name and Write name Security Level Select one of no auth no priv auth no priv auth priv Authentic...

Страница 46: ...RTP Multicast Check RTP Multicast On O To activate RTP Multicast 1 Click On button 2 Enter accessible RTP Multicast IP port for video stream control RTP packet TTL 3 Click Apply button It is possible...

Страница 47: ...ion rules List It indicates the custom action rule information added to Action rules list Click Add to add custom action rules Click Modify to modify selected item from the action rules list Click Del...

Страница 48: ...tion Setup Action Rules Add Modify Name Define name of action rules Action1 Action5 Select the action to take If the event occurs Click Save to save the current settings Click Cancel to return to the...

Страница 49: ...by setting Image transfer rate and Pre Post alarm duration Descriptions Number of Image De ne Number of image transferred per second Pre alarm Duration Define duration of image transfer before an eve...

Страница 50: ...Rules List It indicates the custom Event Rule information added to Event Rules list Click Add to add custom event rules Click Modify to modify selected item from the event rules list Click Delete to...

Страница 51: ...ng motion detection network disconnection temperature critical Click Cancel to return to the previous setting You need a event one more Rules Select the action rule defined in the Trigger Action Actio...

Страница 52: ...tion detected area You can set up to four areas Activation Enable or Disable motion detection function Sensitivity De ne the sensitivity of motion detection If High value is selected it will detect ve...

Страница 53: ...Mode Select the either Fahrenheit and Celsius Threshold De ne the temperature at which the event trigger is occurred Temperature It indicates the current temperature of the IP camera Click Apply to m...

Страница 54: ...ver file to update and upload Update with selected le If you select le it will be activated DW Spectrum edge media server start stop Start Start the DW Spectrum edge media server installed in the came...

Страница 55: ...Setup Edge Setup Storage Configuration Display the SD card information mounted from device When you select the item in Storage list You can set the functions related to the SD card 55...

Страница 56: ...ty of SD card and the remainder of it are displayed Unmount Remove the SD card from the device UNMOUNT cannot be done when EDGE Media server is running Format Delete the all contents that stored in SD...

Страница 57: ...he recording IP filter type Click Apply to make above setting e ective Filter IP Address Display the filtered IP address IP Address Define the IP address you want to apply the IP filter Click Add to a...

Страница 58: ...Setup Security Setup RTSP Authentication Configuration RTSP Authentication RTSP Authentication can be enable or disable Click Apply to make above setting effective 58...

Страница 59: ...D5 It does not require a certificate on the client side TLS It relies on client side and server side certificates to performauthentication EAPOL Version Select the EAPOL Version ID Type the ID to iden...

Страница 60: ...Select an installed certificate If you can not select a certi cate please install the certi cate from the Security Certi cates menu HTTPS connection Policy Select one of HTTP HTTPS HTTP and HTTPS dep...

Страница 61: ...d certificate Delete Delete the selected certificate Create Certificate signing request This is the encoded data that contains the necessary information for issuing the certificate they must be lled i...

Страница 62: ...e PKCS 12 PKCS 12 is cryptography standard if you want to install using PKCS 12 must enter the password Certi cate Name Enter a unique name to identify certi cate Select File Choose certi cation le OK...

Страница 63: ...Setup Security Setup Service Con guration Telnet The Telnet function can be enable or disable Click Apply to make above setting e ective 63...

Страница 64: ...Setup System Setup System Information System Capability information Device Name You can define the device name Click Apply to make above setting e ective 64...

Страница 65: ...uploading will be displayed using Progress Bar If you assign the wrong le name an error massage will be shown Warning 1 Do not turn o the power of camera during the Firmware update Otherwise the syste...

Страница 66: ...orrect User ID registered in the FTP Server Password De ne Password to access to the FTP Server Fill out the correct Password registered in the FTP Server FTP Upload Path De ne a path in FTP server to...

Страница 67: ...m dd or mm dd yy Current Date Time Shows the current date and time setting in the Camera Synchronize with my computer Set the date time using those of PC currently connected Setup manually Set the dat...

Страница 68: ...rator or Viewer Viewer Only monitoring is allowed Operator Most of the functions are allowed except Setup Administrator All functions are allowed The ID and Password are limited to 10 characters Click...

Страница 69: ...tem Setup System Log Filter Select a date sort or type of log to lter the log Click the Refresh button to refresh the log list Click Filter to view the ltered log System Log List The ltered log is dis...

Страница 70: ...factory defaults Return the setup to the factory default All Reset all Settings to the factory defaults Except Network Settings Except Network related settings reset all others to the factory default...

Страница 71: ...Setup System Setup Restart If you click the RESTART menu a message box will be shown to con rm Click the OK button to restart 71...

Страница 72: ...k and sharing center Manage network connections Select Internet Protocol Ver 4 TCP IPv4 Click Properties Properties Select Internet Protocol Ver 4 TCP IPv4 Click on Change adapter options in Ethernet...

Страница 73: ...IP address Start Start Control Panel Network and sharing center Manage network connections Select Internet Protocol Ver 4 TCP IPv4 Click Properties Properties Select Internet Protocol Ver 4 TCP IPv4...

Страница 74: ...f the time the cable s connection to the unit is causing this problem Try using a di erent network cable or crossover cable for PC connection only Try reinserting the cable if this still doesn t solve...

Страница 75: ...Unit Inch mm Dimension Specifications 4 9 125mm 1 88 48mm 75...

Страница 76: ...M EST A purchase receipt or other proof of the date of the original purchase is required before warranty service is rendered This warranty only covers failures due to defects in materials and workmans...

Страница 77: ...not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above exclusions or limitations may not apply to you This warra...

Страница 78: ...west coast office and warehouse MPPNGJFME WF FSSJUPT BMJGPSOJB 64 1 9 XXX JHJUBM 8BUDIEPH DPN UFDIOJDBMTVQQPSU EXDD UW 5FDIOJDBM 4VQQPSU 1 64 BOBEB 1 904 999 1309 OUFSOBUJPOBM SFODI BOBEJBO 5FDIOJDBM...

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