mmp100dn Installation Manual
22
A.4.
Troubleshooting
This section provides useful information and remedies for common situations where problems
may be encountered.
Problem
Possible Solution
No network connection
Hardware issues
:
Check that the network is working and the unit is powered
on.
Check that the network (Ethernet) cable is properly
attached to the unit.
Confirm that the LED on the Ethernet (RJ-45) connector on
the power connection panel of the unit is on.
Confirm that the network cables are not damaged and
replace if necessary.
IP Address issues
:
Change the default IP address/addresses of the unit.
From the PC running the web browser, ping the unit IP
address and confirm that it can be reached.
Confirm that the network settings/firewalls are set
according to the requirements.
How do I find IP address
of my unit?
The IP address can be set via the unit’s DNA application. See
Connecting the Unit to the Network
.
The IP address responds
to a ping on the
network from the
workstation but does
not show in the DNA
Application
Disconnect the unit’s Ethernet 10/100 port or turn the power to
unit off, and then ping the IP address again. If the IP address
responds, there is another device using the IP address. Consult
with your network administrator to resolve the conflict.
The unit IP address is in
use by another
computer (collision)
Change the unit IP address after connecting to it directly (not
through the system network). See
Connecting the Unit to the
Network
to set the IP address via the DNA application.
No analog output video
signal
Make sure the analog video out is enabled on the
unit/channel. Refer to the
HTML Edition Units User’s Guide
for details.
Check that the video cables are securely connected between
the unit’s VIDEO OUT BNC connector and the analog video
source.
Check that the connection is made to the correct VIDEO
OUT connector of the analog video source.
Confirm that the camera has power.
Check the cables for damage and replace as needed.