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6. FAQ
Q. How much essential oil should I add to a
full water tank?
A. The dosage is about 2-3 drops (about 0.10-
0.15ml) per 100ml water. The water tank has a
capacity of 150ml so for a full tank we
recommend 3 to 5 drops. You may increase or
decrease this dosage according to your
personal preference. However, too much oil will
clog the system and may cause malfunction.
Q. The device doesn’t turn on when pressing
the power button. What should I do?.
A. - Is the power plug inserted all the way to the
back of the socket?
- Is there a power cut?
- Is the top cover properly fixed? If the top cover
is not properly fixed, the power does not
connect.
Q. The LED ring flashes blue. What should I
do?
A. The water tank is empty. Please supply water
from the top of the device.
Q. I hear a strange “dripping” sound. Is this
normal?
A. The ultrasonic membrane vibrates water
droplets in the air that sometimes bounce bank
in the water tank. This is normal and should
not be considered as a defect or malfunction.
Q. Mist can’t be seen even when the power is
connected.
A. This device humidifies using evaporation.
Evaporative types of humidifiers humidify
without generating a mist hence there will be
no visible mist.
Q. Does this device also work as a humidifier?
A. Yes, in facts it’s a tiny humidifier. However, due
to the limited mist output (30ml/h) it is not
suited to humidify a room.
Q. What should I do when the device is
accidentally knocked over?
A.. In the event of an accidental leakage, please
follow below steps to avoid malfunction:
1. Unplug the device and remove the top cover;
2. Pour out any remaining water out of the
water tank;
3. Shake the unit gently to drain and water
inside the mechanism, and then allow drying for
at least 24 hours.
Q. What type of essential oils can be used in
this device?
A. Only 100% natural essential oils can be used
in this device. Oils containing chemical
fragrance, spice or impurities will cause
malfunction or breakdown. Please check the
instructions on your essential oil if this type of
oil is suitable for use in ultrasonic aroma
diffusers.
Q. What is the max. dosage of oil that I can
add to the water?
A. We suggest not to add more than 5 drops per
100ml water. Too much oil will clog the system
and may cause malfunction.
Q. The amount and intensity of mist varies. Is
this normal?
A. This is usual and should not be considered as
a defect. Factors that affect this are water type,
humidity, temperate and air currents.
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