Problem
Cause(s)
Solution(s)
My blender stops
turning whilst
processing
1. jar may not be correctly seated on the main
body. It may have jumped up while blending.
2. To prevent over processing, the blender will
switch off automatically after 1 minute 30 seconds.
3. The ingredients you are processing are too
thick.
4. The blender features a motor overload
protection feature. If the motor is being
overloaded, the control panel will remain lit and
the motor will stop.
1. Check the jar has not lifted up during blending, always blend with a gloved hand
holding the jar down.
2. This safety feature will stop the motor. The control panel will flash 3 times and the
blender will revert back to standby.
3. Stop immediately, remove jar from base and unplug. Thin down the mixture or this
may not be suitable for blending
4. To restart it again, unplug from the mains and let it cool down for a minimum of 30
minutes. The blender will not be ready to use again untill it has cooled down.
My jar is
looking cloudy
1. Over time, blending hard items may scratch
the inside of the jar.
2. You may have used the wrong dishwasher
setting.
1. Over time blending very hard items may cloud the jar. Consider buying a spare jar
if you intend to blend hard items on a regular basis.
2. Only dishwasher on a cycle below 4
0
o
C and place on the top shelf.
My mixture is not
blending evenly
1. The wrong setting may be selected.
2. Food is sticking to the sides of the jar and not
blending.
1. Use the chart on page 11 as a guide. As a general rule for dry ingredents start by
using Auto pulse and for liquid mixtures add the liquid first then the solid items on top.
2. Stop the blender, remove the jar off the blender base and use a spatula to
redistribute the food items in to the centre of the jar.
The jar is leaking
1. Blade not correctly threaded into the jar.
2. Gasket may be missing, damaged or not
correctly seated on the blade.
3. Blade assembly not tight enough in the jar.
1. Switch off and unplug the blender, Remove the blade and reattach taking care the
blade is securely attached to the base of the jar.
2. Examine the gasket for damages, ensure it is seated securely in place and reassemble.
3. Hand tighten the blade by turning anti-clockwise. Go as far as you can so it does not
move. Only use the tool provided to undo the blade assembly.
The lid is loosening
off whilst blending
1. The rim of the jar may have food items
stuck and the lid is not seated correctly.
2. The lid is not pushed down enough.
1. Wipe the rim of the jar after every use.
2. Always check the lid is securely pushed down. Attach the lid by applying a slight
twisting action whilst pushing down.
TROUBLESHOOTING
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