28
29
POSSIBLE CAUSE(S)
SOLUTION(S)
WATER DRIPPING FROM THE BREWHEAD WHEN STEAMING
1. Excess water in the Brewhead is left
over from previous operation.
1. This is not cause for concern. This will
automatically stop when the machine has finished
steaming.
MY MACHINE IS MAKING A LOUD AND CONTINUOUS PUMPING NOISE
1. Water Tank is not correctly seated in
position.
1. Locate Water Tank (see page 10, fig 2).
2. Water Tank is empty.
2. Fill Water Tank (see page 10, fig 2).
MY MACHINE HAS STOPPED DURING USE
1. Water Tank is empty.
1. To prevent an air lock firstly remove the Filter
Holder. Fill Water Tank (see page 10, fig 2).
Your machine is now ready to extract your next
coffee.
MY MACHINE IS NOT DISPENSING CORRECT AMOUNT OF COFFEE OR TEA
1. The flow of the coffee is too long/
short.
1. For your desired amount of coffee, let the
machine run for longer if flow is too short/stop
machine earlier if flow is too long.
STEAM IS VENTING FROM THE DRIP TRAY
1. Water is being purged through the
machine to reduce operating temperature
ready for the next coffee.
1. This is not cause for concern. This will
automatically stop when the machine has finished
purging.
MY COFFEE OR TEA IS NOT HOT ENOUGH
1. Filter Holder is not pre-heated.
1. Prime machine. (see page 10).
2. Cup or mug is not pre-warmed.
2. Warm cup (see page 10). You can also place
your cups to warm on the Cup Warming Plate.
AFTER FROTHING MILK, MY MILK IS NOT FOAMY
1. Milk is not cold or fresh enough.
1. It is easier to make froth using cold
semi-skimmed milk in a stainless steel jug.
2. Steam Wand is blocked with milk
residue.
2.1. Clean Steam Wand (see page 21-22, fig 6-9).
2.2. Descale (see page 23).
MY COF FEE HAS NO CREMA
1. The Cup Filter is blocked because the
coffee grind is too fine/too coarse.
1. Ensure you are using setting 3-5 on the Dualit
Burr Coffee Grinder, 4-6 on the Dualit Handheld
Grinder or use a pre-ground coffee suitable for
espresso machines.
2. Ground coffee is not fresh.
2. Ground coffee only has a three-day shelf-life,
so grind only what you need.
3. Thermobloc is too hot after steaming.
3. Flush out excess heat by dispensing water.
MY COFFEE IS WEAK
1. The volume of coffee dispensed is too
high.
1. Ensure you are using the correct type and
strength of coffee for the type of drink you are
making. See page 26 for recipes.
2. Coffee grind is too coarse.
2. Ensure you are using setting 3-5 on the Dualit
Burr Coffee Grinder, 4-6 on the Dualit Handheld
Grinder or use a pre-ground coffee suitable for
espresso machines.
3. Tamping too light.
3. If you are struggling to control your coffee
flow rate, try tamping a little harder. The
harder you tamp the longer the coffee will take
to extract, thus increasing the strength and
improving the flavour of the coffee.
4. Using the incorrect pre-ground coffee.
4. Avoid pre-ground coffee that states that it is
suitable for cafetieres.
5. Incorrect dose of coffee is being used.
5. Add more coffee to the Portafilter.
(See page 15).
6. You like your coffee extra strong.
6. Use the double espresso dose to make a
single coffee.
7. When using NX
®
Adaptor: Dried
coffee on the Filter Plate.
7. Use the Filter Pin to remove the dried coffee.
8. When using NX
®
Adaptor: The NX
®
Adaptor is not fully locked in position.
8. Locate and fully lock the Holder.
(see page 16, fig 1).
9. When using NX
®
Adaptor: Damaged
seal.
9. For spare parts please visit
www.dualit.com/support or contact Dualit
customer services
*
for help.
MY CAPSULE DEFORMS AND NO COFFEE FLOWS
1. Capsule requires piercing.
1. See Capsule types table (page 11, fig 1) to see
if you require the Capsule Piercing Tool.
TEST
RESULT
SOLUTION(S)
NO COFFEE OR TEA FLOWING WHEN USING THE NX
®
ADAPTOR
THE NX
®
ADAPTOR
TEST
Dispense water through
the NX
®
Adaptor. Ensure
NO
Capsule is inside.
No water
1. Water Tank is not correctly seated in position.
Locate Water Tank (see page 10, fig 2).
Water in
drip tray
1. The Showerhead and NX
®
Adaptor may be
blocked. Remove the Showerhead and clean. Use
the Filter Pin to clean out the holes in the NX
®
Adaptor. Descale your machine with the NX
®
Adaptor locked tightly in place. (see page 23-24).
Water
flow
improves
1. The coffee/tea in the Capsule is stale.
Check Capsule best before date on the Capsule
packaging.
2. Capsule needs piercing, see page 11.
3. We recommend only the use of Dualit
Capsules.
Water
leaking
from
NX
®
Adaptor
1. Check the NX
®
Adaptor Seal is there and has
not split, see page 9. If missing or split, for spare
parts please visit www.dualit.com/support or
contact Dualit customer services
*
for help.
