6
3. TROUBLE SHOOTING
Issue
Reason
Solution
The fork is not responding
properly.
The bedding-in time is not over. Continue riding (bedding-in time is about
20 operating hours).
The air pressure is too high.
Decrease the air pressure controlled using
a suitable shock pump.
The fork needs a small service. Carry out a small service (see ) yourself
or by your dealer or a DT Swiss service
center.
The fork bottoms out on
moderate bumps.
The air pressure is too low.
Increase the air pressure controlled using
a suitable shock pump.
The full travel of the fork
cannot be used.
The air pressure is too high.
Reduce the air pressure.
Wrong measurement of the
travel. Some forks do not
use the full stroke of the
stanchions.
Always measure the distance between
wiper seal and SAG O-ring.
The fork does not rebound
completely and hardens on
fast repetitive bumps.
Too much rebound damping.
Decrease rebound damping.
The fork rebounds too
fast, the front wheel loses
contact to the ground after
bumps or it slides in turns.
Not enough rebound damping.
Increase rebound damping.
The lockout does not work
well.
Leaks inside the cartridge.
Contact your local dealer or the
responsible DT Swiss service center to
solve this problem.
Remote Lockout: The lockout
cable is not tensioned correctly.
Check the proper fixation and the tension
of the lockout cable.
If the problem cannot be solved, contact a DT Swiss service center!