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4.2.
Troubleshooting and Maintenance
✓
Troubleshooting
It does not turn on.
Inactivated Program.
Insufficient performance test results.
Abnormal termination during operation or detection of any function not
following this manual.
※ If you find any of the above problems, contact DSM.
✓
Maintenance
The tray of system is used for sample device and it can be contaminated from
the sample. If the tray is contaminated, please remove tray from the unit and
wipe out using following order, ethyl alcohol -> distilled water. The tray is
removed from the unit by pulling out.
4.3.
Product After-sales Service
✓
Check list before After-sales Service
Product name and model.
Purchase year (free or charged).
Symptoms (details).
✓
Requirements in After-sales Service
Place, user name, user contact.
Product name, model, symptoms, purchased year, location of equipment.
※
If you have any questions, contact DSM.
Important! Actions to take when the reader is broken:
For your safety and right product function, the after-sales service is available only by after-
sales service personnel. On any accident that is occurred due to unapproved person’s illegal
re-formation or fixation of reader, DSM is not responsible for that accident. If you have any
problem regarding the reader, please make sure to read the following information and contact
the headquarters, branches or local agency.