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Many customers use another Drobo product, to back up the data on
their DroboPro/DroboElite so that they have two copies of their
data. It all depends on how important this data is to you and/or how
easy it would be to rebuild or recreate this data. When most
companies back up their data, they store the second (or even a third)
copy of the data at a different location. This way, they are prepared
to be back in business fairly quickly should something happen to the
office or data center. Please visit our Best Practices site at
www.drobo.com/support/best_practices for more information.
Q. Why don’t I see more capacity after I delete a large number of
files?
A. You will. Please be patient. DroboPro and DroboElite take this
opportunity to optimize data layout while reclaiming newly created
“empty” space. However, some utilities (such as Norton® Utilities)
have an option to protect your data from accidental deletion. Be
sure to disable that feature in order to delete data from
DroboPro/DroboElite. Also, you might have to delete the files from
the Recycle Bin or Trash Can to truly remove the files from your
DroboPro or DroboElite.
Q. Why is there data on DroboPro/DroboElite before I copy data to it?
A. Your operating system and the DroboPro/DroboElite firmware both
place a small amount of formatting information on the drives prior
to any data transfer.
Q. Why does my DroboPro/DroboElite seem extremely slow when it’s
almost full?
A. Instead of refusing to copy files when its capacity is nearly full (over
95%), DroboPro and DroboElite instead enter a “slow down” mode
to alert you to check the blue capacity gauge. If all ten blue lights are
lit, it’s time to add capacity.
Q. My drive bay lights are flashing green and yellow. What does this
mean?
A. Your DroboPro/DroboElite is actively working to protect your data.
You can still use your DroboPro/DroboElite normally, but do not
power the unit off when the lights are flashing, and do not add or
remove drives until the lights stop flashing.
Q. Why am I not receiving any email alerts?
A. Contact your email provider to double-check the information that
you entered when you set up email alerts. Additionally there are