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V. Tips and Troubleshooting
This section addresses some common questions about your DroboPro
or DroboElite. We also offer free access to our knowledge base, support
FAQ’s and Best Practices. Please visit
www.drobo.com/support for the
latest technical information.
Q. How do I download the latest versions of Drobo Dashboard and
DroboPro/DroboElite Firmware?
A. To download the latest versions of software, click the “Check For
Updates…” button in the Advanced Controls > Tools tab. You can
check for and download the latest firmware and Drobo Dashboard
versions on our website at:
www.drobo.com/support/updates .
Note: You must have administrator privileges on your computer in order to
install the upgrade for Drobo Dashboard.
Q. How do I add capacity to my DroboPro/DroboElite?
A. Either add a standard 3.5” SATA hard drive to an empty Data Bay, or
remove the smallest capacity drive and replace with a larger capacity
drive. It’s okay to do this while DroboPro/DroboElite is running; you
do not need to shut down your Drobo storage device. If you are
adding multiple drives, insert them one at a time and let
DroboPro/DroboElite relayout (blinking green and yellow lights) after
each one, before adding the next.
Q. What should I use the USB interface for on DroboElite?
A. The USB port is used for administrative purposes only on DroboElite,
primarily network configuration. You cannot format volumes nor
transfer data using USB. It can also be used to modify settings if your
iSCSI connection is not working correctly. (On DroboPro, you can use
this connection for any purpose, including formatting volumes and
transferring data.)
Q. Why does my computer show that I have more capacity than it
actually does?
A. What is reported by the operating system will vary depending on the
volume size you chose to format your DroboPro/DroboElite.
Generally speaking, your operating system will show the volume size
you created, regardless of actual physical capacity. It will, however,
show the correct used space. When you add enough hard drive
capacity to exceed the volume size you chose during setup, simply