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exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may
not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by country,
state or province. This Limited Warranty is governed by and construed under the laws of the country in which the product
purchase took place. Data Robotics, the warrantor under this Limited Warranty, is identified at the end of this document
according to the country or region in which the product purchase took place.
OBTAINING WARRANTY SERVICE
Product Replacement: No product may be returned directly to Data Robotics without first contacting Data Robotics for a
Return Material Authorization (“RMA”) number. If it is determined that the Product may be defective, you will be given an
RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not
been issued, will be returned to you at your expense.
Technical Support: During the Warranty Period, the original end-user purchaser, as part of its limited warranty coverage,
is entitled to access Data Robotics' online help resources to address any question about the Drobo product ("Online Help
Resources"). For a period of ninety days from purchase by the original end-user purchaser ("Technical Support Access
Period"), as part of its limited warranty coverage, if the Online Help Resources don't address the support issue, such
original end user purchaser is entitled to initiate a support request online at
www.datarobotics.com/support
. After the
Technical Support Access Period, support requests may be made at an additional fee. In response to support requests, a
Data Robotics representative or Data Robotics Authorized Reseller will help determine whether your product requires
service and, if it does, will inform you how Data Robotics will provide it. Data Robotics or its Data Robotics Authorized
Resellers will provide warranty service on products that are tendered or presented for service during the Warranty Period,
as permitted by law. Warranty service will be provided from the country from where the product is shipped. Service
options, parts availability and response times will vary according to country. You may be responsible for shipping and
handling charges if the product cannot be serviced in the country it is in. In accordance with applicable law, Data Robotics
may require that you furnish proof of purchase details and/or comply with registration requirements before receiving
warranty service. Please refer to the online product documentation for more details on this and other matters on
obtaining warranty service.
Data Protection: You should make periodic backup copies of the data and programs contained on the product’s hard drive
to protect your data and as a precaution against possible operational failures. Before you deliver your product for
warranty service it is your responsibility to keep a separate backup copy of the system software, application software and
data, and disable any security passwords. You will be responsible for reinstalling all such software, data and passwords.
Data Robotics and its Authorized Resellers are not liable for any damage to or loss of any programs, data, or other
information stored on any media, or any non-Data Robotics product or part not covered by this warranty. Recovery and
reinstallation of system, application software, and user data are not covered under this Limited Warranty.
DROBOCARE
DroboCare Support program enhances the standard warranty, and is available for an additional fee. DroboCare Support
program is comprised of the following:
(A) The DroboCare Support program term is one year, and is renewable as long as the Drobo product for
which it is provided is still being sold.
(B) The Technical Support Access Period is the duration of the DroboCare Support program term.
(C) Product Replacement occurs after receiving Technical Support- the replacement product will be shipped
to you promptly, before receipt of your product. You are still required to return the original product as
instructed.
GENERAL INFORMATION
The information contained herein is subject to change without notice. The only warranties for Data Robotics products and
services are set forth in the warranty statements accompanying the products and services. Nothing herein should be
construed as constituting an additional warranty. Data Robotics shall not be liable for technical or editorial errors or
omissions contained herein.
GPL License Code – DroboPro, DroboElite, and DroboShare utilize some GPL licensed Linux code. To obtain a copy of the
Linux source code used in our product, please e-mail your request with your name and company affiliation to
gplrequest@drobo.com .