© DreamLine
®
All Rights Reserved
© DreamLine
®
All Rights Reserved
Troubleshooting
Prior to contacting DreamLine® Customer Service, please
have the following information readily available:
- Purchase Order Information
- Name, PO Number, Dealer/Vendor Name, etc.
- SKU/Model Number (see Pages 25-28)
- Factory Part Information (see Pages 25-28)
TIP
Problem/Symptom
Suggested Solution
Page(s)
Missing Parts
·
Check all shipping/packaging material for missing parts/components.
·
If not found, contact DreamLine® Customer Support [1-866-731-2244] to
order factory part replacement.
――
Top or Bottom Guide Rail
was cut too short.
·If the
Top Guide Rail (#02)
or
Bottom Guide Rail (#15)
is cut too short
during installation, contact DreamLine® Customer Support
[1-866-731-2244] to order factory part replacement.
8-10
Leakage
·
Adjust the
Roller Assemblies (#06)
so that the
Door Glass
fits firmly
into the
SafeClose™ Bumpers (#04)
·
Confirm the
SafeClose™ Bumpers (#04)
are installed correctly inside of
the
Wall Profiles (#01)
.
·
Confirm that the entire unit has been properly sealed with silicone; allow
at least 24 hours to allow the silicone to cure and set before using the
shower unit.
·
Direct the shower head/water flow away from the area
14, 15,
21, 24
The doors roll open or
make noise during
operation
·Confirm the
Top Guide Rail (#02)
is level.
·Check the
Roller Assemblies (#06)
to ensure they are properly set onto
the tracks in the
Top Guide Rail (#02)
.
·Confirm the doors seat smoothly into the
SafeClose™
Bumpers (#04)
by
adjusting the Roller Assemblies adjustment bolts; Do not allow the Door
Glass to make contact with the
Bottom Guide Rail (#15)
.
16, 17, 24
Towel Bar (#08)
is loose.
·
Verify that the gaskets and screws are in place and tightly secured.
·Towel Bars are Not to be used as grab bars
20
23
ENCORE-X Shower and Tub Door Manual Ver 1 032020
©2020 DreamLine® All Rights Reserved
