TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
If the filter has been sitting unused for multiple days at a time, the
filter may release some carbon dust into the water when it is first
used again.
Black colored dust in the water
A new filter may release some carbon dust into the water after
installation.
Flush the filter as directed on page 12. This will clear loose granulated
carbon from the filter.
Flush the filter as directed on page 12. This will clear loose granulated
carbon from the filter.
Slow water flow
Replace filter.
Filter is blocked.
Replace filter.
Filter has reached its capacity.
A hose may be bent.
Check that all hoses are straight without kinks or bends.
Unusual taste, smell of chlorine or
other unpleasant odor
Filter has reached its capacity and filtration is compromised.
Replace filter.
If not used for some time, water inside the unit may develop an
unpleasant odor.
Ensure inlet valve is open and flush for 5 minutes.
Water leak
Housing may not be tightly closed.
Tubes or fittings not properly connected.
Check all connections.
Use Housing Wrench to properly tighten the filter’s housing closed.
DO NOT over-tighten, but ensure it is properly closed to prevent
leaking and water damage.
After boiling or thawing frozen water, white
sediment is observed.
Hard water caused by high mineral content in the water.
If no change in taste, likely cause is minerals affected by changing
temperatures. Dr. Mercola's Full Spectrum Water Filters do not remove
trace minerals in the water.
LED Indicator is not working
Battery has died.
Change the battery.
No water flow
Source water or Angle Stop Adapter (T-Valve) is shut off.
After installation or after replacing your filter, turn source water back
on and open the blue valve on the Angle Stop Adapter.
White substance suspended in filtered water
Tiny bubbles can appear to make the water cloudy.
Allow the water to sit a few minutes and check again.
Difficulty opening the battery holder
Secured tightly during manufacturing.
Use tweezers to pull back the black rubber on the faucet handle to help
get a better grip and pull out.
18 | User Manual
