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Malfunction, failure detection and elimination
Warranty
These terms of warranty apply to the purchase and use of our products in the Federal Republic of
Germany. In other countries the warranty conditions will be those stipulated in the terms of sales
and shipment for the respective country or by law. The legal warranty rights are not affected by this
warranty. This warranty statement is our voluntary service as manufacturer.
All
dot-spot
products are 100% checked and tested before leaving the factory. However, the occur-
rence of occasional failures during operation may not be completely excluded.
In accordance with legal provisions, we grant a two-year warranty from the date of purchase (invoice
receipt). This warranty refers to the proper function of the
dot-spot
recessed luminaire and acces-
sories under normal conditions of use.
The warranty does not cover any damages resulting from normal wear or mechanical destructions
by outside forces.
Warranty
The warranty covers replacement of defective parts. There shall be no entitlement to the com-
pensation for consequential damages. In particular, there shall be no right to reimbursement of
consequential damages resulting from improper use or improper installation of the products. The
professional installation is described in the installation manual.
dot-spot
brilliance
is designed for the operation with constant voltage power supplies that comply
with the standards, in particular with the standard for electronic control gear for LED modules IEC
61347-2-13. In case of damage resulting from operation with unsuitable electronic ballasts, power
supplies or other power sources, no guarantee claims can be made.
These terms of warranty apply since 2006-01-01 / Technical changes and errors reserved.
Service
If you have any questions about using and installation of the product or in case of a complaint,
please contact:
dot-spot GmbH & Co. KG
Industriestraße 1a
90592 Schwarzenbruck / Germany
Email [email protected]
Phone +49 (0) 9128 / 72 22 17 - 0
Fax
+49 (0) 9128 / 72 22 17 - 9
Please note that we can not accept unfree returned goods, without prior consultation.
Malfunction
Cause
Correction
Spot does not work
PWM line not connected
to ground or dimmer
check by connecting
the PWM wire to ground
PWM signal not present
Check dimmer
(PWM signal generator)
M12 connector system non laid
out properly, wrong components
Check components of
the M12 connector system
Line leading to the power supply,
dimmer is interrupted
Check cable,
replace if necessary
Supply voltage towards the pow-
er supply is interrupted
Check input voltage
at the power supply
Power supply defective
Replace power supply
Luminary is defective
Send in luminary
Spot flashes, flickers or
switches off after a short
time of operation, the
power supply gets very hot
Power supply is overloaded
Use power supply with higher
power output
The luminosity of the spot
decreases during opera-
tion or the spot does not
work anymore
Operation at high housing tem-
peratures, the THERMOPROTECT
system reduces the power until
the spot switches off, in order to
protect the LED
Operation of the spot at low
ambient temperatures or with
better air circulation
