Troubleshooting
Technical Manual
43
1220013692 - 11/2017
dormakaba digital cylinder
9.2
Error analysis for battery life
Symptoms
Possible causes
Measures
Battery life deviates significantly
from expectations
– More accesses than anticipated
– Read out traceback and check
– Low temperatures
– Firmware version not up-to-date
– Carry out update to current firm-
ware version
– Programming/configuration with
non-used functions
– Adjust programming/configura-
tion
– Battery was not new
– Insert new, recommended battery
– Batteries that look identical can
contain different amounts of en-
ergy
– Insert new, recommended battery
– E-module knob with battery in-
stalled was stored separately from
digital cylinder
– Install new battery
– Store e-module knob without
battery
– Defective electronics
– Contact customer service
– Activation of digital cylinder
without RFID medium, e.g. by hold-
ing your hand in front of it
– Inform user
– Many unauthorised access at-
tempts (unauthorised access re-
quires more energy than authorised
access)
– Clarify causes
– Coupling monitoring often active
– Carry out update to current firm-
ware version
