Troubleshooting
Dolby
®
Digital Cinema Presentation System User’s Manual
57
4.5
Troubleshooting
If
you
experience
any
problems
with
the
Dolby
Digital
Cinema
system,
check
and
for
possible
solutions.
If
you
cannot
resolve
your
problem
using
the
table,
contact
your
Dolby
authorized
service
representative.
Table 4-2
Troubleshooting Quick Reference
Problem
Verify
Action
No
sound
in
auditorium
*
Show
is
playing
by
checking
Show
Player
monitor
screen
and
Play
button.
*
Show
Player
audio
LED
is
green.
*
Processor
is
set
to
the
assigned
Digital
Cinema
format.
*
Processor
is
not
in
mute
and
fader
is
at
7.0.
*Amplifiers
are
switched
on.
Select
content
and
press
play
button
to
start
show.
If
LED
is
unlit
but
input
and
video
LEDs
are
green,
clip
has
no
audio.
Select
a
different
show
or
clip.
Select
assigned
Digital
Cinema
format.
Press
mute
button
to
unmute
processor
and
set
fader
to
7.0.
Power
on
amplifiers.
No
picture
on
screen
*
Projector
is
on.
*
Show
Player
is
connected
to
projector.
*
Show
Player
video
LED
is
green.
*
Show
is
playing
by
checking
Show
Player
monitor
screen.
*
Correct
projector
inputs
are
being
used.
Turn
projector
on.
Authorized
technician
connect
Show
Player
to
projector.
Authorized
technician
secure
Show
Store
to
Show
Player
connection.
Select
content
and
press
play
button
to
start
show.
Authorized
technician
connect
Show
Player
to
correct
projector
inputs.
Cannot
project
3D
shows
in
3D *
Digital
Projector
set
for
3D.
*
Additional
equipment
for
3D
glasses
is
functioning.
*
Show
Player
HD
‐
SDI
links
A
and
B
connected
to
respective
digital
projector
ports.
*
Show
Player
is
configured
for
3D
mode.
Authorized
technician
set
projector
for
3D
playback.
Authorized
technician
set
up
equipment
for
3D
glasses.
Authorized
technican
connect
Show
Player
A
and
B
HD
‐
SDI
links
to
respective
digital
projector
ports.
Configure
Show
Player
for
3D
mode.
Auditorium
event
cues
not
functioning
*
Show
has
event
cues.
*
NA10
is
present
in
auditorium
and
powered
on.
*
NA10
is
not
in
offline
mode.
*
Breaker
is
not
switched
off.
*
Network
switch
is
turned
on—are
network
lights
flashing?
Authorized
theatre
personnel
configure
event
cues
in
Show
Manager.
Authorized
technician
properly
install
NA10
and
power
on.
Authorized
technician
place
NA10
in
online
mode.
Turn
on
breaker.
Turn
on
network
switch.
Film
projector
cues
not
functioning
*Cues
on
NA10
are
set
properly.
Power
cycle
NA10
to
reset
cues.
Show
Player
cannot
connect
to
Show
Store
*Show
Store
is
powered
on.
*Dedicated
Ethernet
connection
between
Show
Store
and
Show
Player
is
connected.
*Input
LED
is
green
on
Show
Player.
Power
on
Show
Store.
Authorized
technician
connect
Show
Store
to
Show
Player.
Authorized
technician
secure
all
connections.
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