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1. The warranty period starts running on the date of sale when the official authorized seller sold the unit to the
consumer. The condition for lodging a claim is the confirmation of the Certificate of Warranty by the official
authorized seller. The current list of authorized sellers of Dogtrace product sellers is openly available
at
www.dogtrace.com
or it is available at our office and at our sales representatives.
2. The warranty provided does not apply to product faults caused by:
a) incompetent installation or by failure to follow instructions in the manufacturer’s guide
b) misuse of the product
c) unsuitable storing or servicing of the product
d) incompetent intervention or repair made without informing the manufacturer
e) as a result of a natural disaster or any inevitable event
f) alteration of the goods made by the consumer if such an alteration resulted in damage to or fault of the goods
g) due to mechanical damage by the consumer
h) any other procedure carried by the consumer, being in conflict with these warranty terms and conditions and/
or the servicing instructions
3. The warranty provided is only valid on the territory of the Czech Republic and it only applies to the goods purcha-
sed from the official authorized seller.
4. The warranty cannot be claimed unless the goods are completely paid for or if the goods are from sale.
5. The claimant is obliged to prove the fault of the product which he/she makes a complaint of; enable the manu-
facturer to check the legitimacy of the product faults and assessment of the extent of the product faults and do
not make repairs of the product by himself or by any third person. At the same time, s/he is obliged to submit the
product to the manufacturer at a state enabling to assess the faults. If it be to the contrary, s/he loses claim arising
from liability of the manufacturer for product faults.
6. Claims of the consumer arising from liability of the manufacturer for product faults arise from general obligatory
legal regulations. In the event of a demonstrable material fault, the manufacturer is liable to replace the faulty
product with a perfect one.
7. Other rights and liabilities of the manufacturer and the person entitled from claim are set up by relevant general
obligatory legal regulations of this country.
Warranty terms and conditions
