41
40
One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a
2-YEAR LIMITED WARRANTY
for the products
sold by Dogtra-Europe and its authorized distributors/retailers. The warranty begins from the date of
the original purchase. The replaceable batteries of BALL TRAINER, YS100, iQ No Bark Collar and iQ
CLiQ are not covered by Warranty * The cost of shipping products under warranty back to Dogtra-
Europe is the customer’s responsibility. Dogtra-Europe will provide/pay (via regular ground service) the
shipping cost back to the customer. Any expedited shipping service will be at the customer’s expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor fees, and Shipping fees
incurred are the customer’s responsibility. Labor fees will be variable depending on the extent of the
work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We strongly recommend keeping
the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse by the owner or
dog, improper maintenance, and/or lost units. Any water damage on the Water Resistant Transmitters
of the
BALL TRAINER, 175NCP, 180NCP, 200NCP, 400NCP, 410NCP
Series, and i
Q Pet
Series, and
the Water Resistant Receivers of the
BALL TRAINER, RRS, RRD,
and
RR Deluxe
, will not be covered.
All replacement costs for either the transmitter or receiver will be the owner’s responsibility. The
warranty does not cover failure resulting from damage, abuse or loss of parts. The warranty is void if
the unit has been altered or an unauthorized person has damaged the unit while attempting repair
work. Replacement of rechargeable batteries by the customer during the warranty period is not
recommended. If the customer chooses to replace the batteries, any damage to the unit during the
change-out by the owner will void the warranty. The removal of serial numbers from any Dogtra
products will void the warranty. Dogtra reserves the right to retain and discard any parts or accessories
that have been found damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will include parts, labor and
shipping. The owner will be informed about the repair costs before the product is repaired. Write a
note briefly explaining the problem. Include your name, address, city/zip code, phone number and
email address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide” in the Owner’s Manual and
call customer service at +33 (0)1 30 62 65 65, for technical support, before sending it to Dogtra-
Europe for Service. The cost of shipping products under warranty back to Dogtra-Europe is the
customer’s responsibility. Dogtra-Europe is not responsible for units damaged or lost in transition to
Dogtra. Dogtra-Europe is not responsible for loss of training time or inconvenience while the unit is in
for repair work. Dogtra-Europe does ot provide loaner units or any form of compensation during the
repair period. A copy of the sales receipt showing the purchase date is required before warranty work
is initiated. Please include a brief explanation outlining the problem and include your name, address,
city/state/zip code, daytime phone number, evening phone number, and email address. If the repair
costs are not covered under warranty, we will call you for payment information and authorization. For
any questions concerning your Dogtra products, call us at +33 (0)1 30 62 65 65, or email us at sav@
dogtra-europe.com.
WARRANTY AND REPAIR INFORMATION
Send repair units to Dogtra-Europe
12 - 14 Rue Augustin Fresnel, 78310 Coignieres, FRANCE
The diagrams and representations in the manual may differ slightly from the actual product
depending on the model type.
BALL TRAINER
Ballwerfer und Balldropper
Bedienungsanleitung
Bitte lesen Sie die Bedienungsanleitung vor
Inbetriebnahme des Gerätes und bewahren
Sie diese für spätere Verwendung auf.
DEUT
SCH
