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WARRANTY AND REPAIR INFORMATION
One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a
2-YEAR LIMITED
WARRANTY
for the products sold by Dogtra-Europe and its authorized
distributors/retailers. The warranty begins from the date of the original
purchase.
The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ are
not covered by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is
the customer’s responsibility. Dogtra-Europe will provide/pay (via regular
ground service) the shipping cost back to the customer. Any expedited
shipping service will be at the customer’s expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor
fees, and Shipping fees incurred are the customer’s responsibility. Labor
fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due
to misuse by the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters of the
Dogtra
175NCP, 180NCP, 200NCP, 400NCP, 410NCP, iQ CLiQ and iQ PLUS
Series,
and the Water Resistant Receivers of the
RRS, RRD,
and
RR
Deluxe,
will not be covered. All replacement costs for either the transmitter
or receiver will be the owner’s responsibility.
The warranty does not cover failure resulting from damage, abuse or loss
of parts. The warranty is void if the unit has been altered or an unauthorized
person has damaged the unit while attempting repair work.
Battery replacement by the customer during the warranty period is not
recommended. If the customer chooses to replace the batteries, any damage
to the unit during the change-out by the owner will void the warranty.
The removal of serial numbers from any Dogtra products will void the
warranty.
Dogtra reserves the right to retain and discard any parts or accessories that
have been found damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair
will include parts, labor and shipping. The owner will be informed
about the repair costs before the product is repaired. Write a note briefly
explaining the problem. Include your name, address, city/zip code, phone
number and email address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide”
in the Owner’s Manual and call customer service at +33 (0)1 30 62 65 65,
for technical support, before sending it to Dogtra-Europe for Service.
The cost of shipping products under warranty back to Dogtra-Europe is the
customer’s responsibility. Dogtra-Europe is not responsible for units
damaged or lost in transition to Dogtra. Dogtra-Europe is not responsible
for loss of training time or inconvenience while the unit is in for repair
work. Dogtra-Europe does not provide loaner units or any form of
compensation during the repair period.
A copy of the sales receipt showing the purchase date is required before
warranty work is initiated.
Please include a brief explanation outlining the problem and include
your name, address, city/state/zip code, daytime phone number, evening
phone number, and email address. If the repair costs are not covered under
warranty, we will call you for payment information and authorization. For
any questions concerning your Dogtra products, call us at +33 (0)1 30 62
65 65, or email us at [email protected].
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