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Ot
her
s
Calling
Osaifu-Keitai
Make sure that the warranty card is included with your FOMA
terminal at the time of purchase. Check that the name of the
retailer, the date of purchase, and the necessary details have been
filled in on the warranty card. Be sure to keep it in a safe place.
Contact the retailer if any necessary details on the warranty card
are not completed.
The warranty period without charge is 1 year from the date of
purchase.
For the purpose of improvement, the specifications for this product
and its accessories are subject to complete or partial change
without prior notice.
If you have problems with your FOMA terminal
Refer to “Troubleshooting” in this manual or “Support Book” (in
Japanese only) contained in the FOMA terminal before requesting
repairs.
Contact the number listed in Repairs on the back of this manual if
problems persist.
If your FOMA terminal needs repairs after
contacting DOCOMO
Bring your FOMA terminal to a repair counter that DOCOMO specifies.
However, the repair shop is only open during business hours. Note that
it may take several days to repair depending on the damaged condition.
During the warranty period
The FOMA terminal will be repaired without charge in accordance
with the terms of the warranty.
FOMA card does not recognize
Is a FOMA card inserted facing right direction?
P.19
Make sure the FOMA card (blue) is not inserted.
P.19
Calls cannot be made with the dial
Make sure All lock is not set.
P.38
Make sure Keypad dial lock is not set.
P.38
Make sure self mode is not set.
P.38
Connection cannot be made ([
] does not disappear even after
moving to another place, or calls cannot be made/received even
though signal status is not bad)
Turn the power on again, or attach the battery pack or
FOMA card again.
P.19
P.21
Depending on the signal type, even though status is
“inside the service area” or “[
] (indicating signal status)
appears”, making/receiving a call may not be available.
Move to another place and call again.
–
Make sure Accept calls/Reject calls is not set.
–
In crowded place, heavy telephone/mail traffic may be
caused and make it difficult to get a connection. In such
case, [Please wait] appears and a busy signal is played.
Move to another place or call again later.
–
Cannot use Osaifu-Keitai
If the battery pack is removed or Omakase Lock is
activated, IC card functions are not available regardless
of the IC card lock setting.
P.38
Make sure IC card lock is not set.
P.38
Is the
b
mark of the FOMA terminal held over the
scanning device?
P.69
Warranty and After-Sales Service
Warranty
After-Sales Services
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