Terms of guarantee
1.
In the case of private use of the device, we grant a guarantee of 24 months from
the date of purchase to consumers. If the device is suitable for commercial use,
we grant a guarantee of 12 months for the device when purchasing by the
contractor.
2.
The requirements for our guarantees are the purchase of the device in Germany
at one of our authorized dealers and the transmission of a copy of the purchase
receipt and this guarantee certificate to us. If the device is abroad at the time of
the warranty, it must be made available to us at the expense of the purchaser to
provide the guarantee services.
3.
Defects must be reported to us in writing within 14 days after discovery. If the
warranty claim is justified, we decide how we handle the type of damage / defect,
whether by repair or by replacing with an equivalent device.
4.
Warranty claims are not provided for defects resulting from non-compliance with
the instructions for use, improper handling or normal wear and tear. Warranty
claims are also excluded for fragile parts, such as Glass or plastic.
5.
The purchase date is the beginning of the warranty period, any warranty repairs
do not extend the warranty period. This warranty is a voluntary service from us as
the manufacturer of the device. The statutory warranty rights (supplementary
performance, withdrawal, compensation and mitigation) are not affected by this
guarantee.
Customer service:
Dualmediascout GmbH
·
Borkstr. 15
·
48163 Münster
·
Germany
All rights reserved.
