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DISH Network L.L.C. Privacy Notice
This Privacy Notice (“Notice”) explains how DISH Network L.L.C. (“DISH”) collects,
uses and discloses information about DISH subscribers. In the Notice, the terms
“DISH”, “DISH Network”, “we”, “us”, or “our” refer to DISH Network L.L.C., which owns
and/or operates the DISH
®
direct broadcast satellite television service and related
services (the “Service”). The term “you” refers to you as a subscriber to our satellite
television service. Your use of the Service including through a set-top box or satellite
receiver and any related control device, any device authorized to receive our services,
or any software or mobile application constitutes your acceptance of this Notice.
This Notice does not apply to the areas of DISH websites that are available to the
general public, the dishNET satellite service or the dishNET wireline service, all of
which are covered by separate privacy notices. These notices can be found at
dish.com/legal.
I. Protection of Subscriber Information Under the Communications Act
As a subscriber to the DISH satellite television service, you are entitled under
Section 338(i) of the Communications Act of 1934 (the “Communications Act”) to know
the following:
•
how DISH is limited in how we collect, use, and disclose personally identifiable
information about you;
•
what personally identifiable information we collect about you and how we use it;
•
how, why, and when we disclose personally identifiable information about you and
to whom;
•
how long we keep your personally identifiable information;
•
how you can access your personally identifiable information; and
•
your rights concerning your personally identifiable information and its collection,
use and disclosure.
The Communications Act applies to personally identifiable information that you
have given us, or that we have collected in connection with your use of the Service.
Personally identifiable information is information that identifies you specifically; it
does not include aggregate data, anonymized data, or data that does not identify
you or other particular individuals. This Notice includes the information required to be
disclosed under the Communications Act as well as certain additional privacy-related
information for DISH satellite television subscribers.
DISH Privacy Notice, cont.
II. What Information We Collect About You
The Communications Act allows DISH to use our satellite facilities to collect
personally identifiable information about you to obtain information necessary to
provide our satellite television service or other services to our subscribers and to
detect unauthorized reception of satellite signals. The Communications Act prevents
us from using our satellite television system facilities to collect personally identifiable
information about you for any other reason without your prior written or electronic
consent.
A. Personally Identifiable Information
In order to provide reliable, high-quality service to you, we keep regular business
records containing information about you that may constitute personally identifiable
information. These records generally include the following information, among other
things: your name, service address, billing address, e-mail address, telephone
number, Social Security number, bank account and/or credit card number, and other
account information.
We may also collect and maintain other information about your account, such as
billing and payment history, service information, customer correspondence and
communications records, records indicating the number of television sets and devices
connected to our satellite facilities and the programming service options you have
chosen.
B. Usage and Service Information
When you use the Service, our distribution systems automatically collect certain
information regarding your use of the Service. If, for example, you watch a
pay-per-view program or purchase a product or service, the system may collect certain
personally identifiable information such as account and billing-related information
related to the pay-per-view programs or other products or services ordered so that
you may be properly billed for them. Most of the information that is collected is used to
carry out a particular request that you made in connection with the Service and is not
personally identifiable information. This information may include information required
to change your television channel, review listings in an electronic program guide,
and pause or fast forward through certain programs, among other information. It may
also include other information such as the time you actually use our services and the
use of other features of our services, and which menus and menu screens are used
most often and the time spent using them, among other information. This information
may be in various formats, including electronic or audio format, and may be collected
through the set-top box or satellite receiver in use, through related equipment such as
