Reference
107
Troubleshooting Tables
Hearing A Program
Caller ID
What Is Happening
Possible Reason
What to Do
The receiver front panel power light is
on and there is a good picture on the
TV set, but you do not hear any
sound.
• You may have muted the
sound, or set the volume so
low that you cannot hear it.
• The audio connections may
not be properly connected.
• You have selected
Dolby
Digital/PCM
when there is no
Dolby digital soundtrack
.
• Check the volume level on the TV or
audio device. Turn off the mute or
turn up the volume, as required.
• Check the audio connectors and
cables from the receiver to the TV or
the sound system.
• Check the TV speakers or the sound
system.
• In the Dolby Digital menu, select
Dolby Digital/PCM
for the audio
output. If your decoder/amplifier will
not accept Linear PCM digital input,
use the analog connections instead.
You hear a foreign language with a
program.
You may have set the receiver to
select an alternate audio
language. The program may be
in a foreign language.
Press the MENU button on your remote.
From the Main Menu, select
Preferences
, then
Alternate Audio
,
and choose the language that you
prefer.
What Is Happening
Possible Reason
What to Do
Caller ID is not working.
• You do not have Caller ID
service from your local phone
company.
• Your phone line is not
connected to the phone jack
on the back of the receiver.
• You do not have the Caller ID
option enabled.
• Verify that Caller ID is a service
provided by your local phone
company.
• Verify that you have connected the
phone line to the phone jack on the
back of the receiver.
• Press the MENU button on your
remote. From the Main Menu, select
System Setup
, then
Installation
,
and then
Caller ID
. Select the
Enable
Caller ID
option.
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