ElitePro Setup Guide
28
Troubleshooting the autoloader
The autoloader system is comprised of 4 basic systems that all work together similar to a PC,
Scanner and Printer configuration.
Generally any items that come up can be isolated to one of the following components:
1) PC System / Windows® Program / PCI Card
2) Loader Unit
3) DiscJuggler Copy Software
4) CD Printer / Labeling Software
If you have difficulty with any one of the four systems, you can run separate tests on each to
verify and correct the problem.
On the PC System, click on the
MY COMPUTER
Icon and view the connected
components. Verify that the CDR/DVDR drives are accessible. If not, there may be a PCI
Card or cable connection problem.
Run the DiscJuggler and view the explorer. Are all the components shown? Loader, Drives etc.
if not then you may have to check the PC and hardware connection. The DiscJuggler has
online help that can assist in solving most problems within the CDR Software.
If you receive an error message that the CD printer is unable to print
after a CD has been
loaded to it, then you may need to re-select the correct printing port for DiscJuggler. Please
read the previous section,
Using Drive Assigner
.
If you have any problems that you cannot solve call our service line.
