18
6 Troubleshooting
6
Troubleshooting
6.1
Before you send in the appliance
Before contacting your authorised Royal dealer, Royal service partner or
appliance market or sending in the appliance, first follow the procedure in
the following table to check if you can solve the problem yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the
appliance and disconnect it from the mains before starting troubleshoot-
ing
Z
Chapter 4.3, "Switching off"
.
No.
Problem
Possible cause
Solution
1
The cleaning results are
not satisfactory although
the cleaning indicator
(Fig. 1/8) is green.
The bypass vent (Fig. 1/19) is open.
Close the bypass vent (Fig. 1/19).
The attached nozzle is unsuitable.
Change the nozzle,
Z
Chapter 3.2, "Selecting the proper nozzle"
.
The position of the ‘carpet/hard floor’
selector (Fig. 1/2) is unsuitable.
Set the "carpet/hard floor" selector (Fig. 1/2) to the correct position for the
type of floor,
Z
Chapter 4.2, "Vacuum cleaning"
, step 4.
The dust container is full.
Empty the dust container,
Z
Chapter 5.1, "Emptying the dust container"
.
Nozzle, telescopic tube or suction
hose is blocked.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broom-
stick) to do this.
2
The cleaning indicator
(Fig. 1/8) suddenly begins
to slowly flash red during
cleaning.
The dust container has not been
emptied often enough, or the nozzle,
telescopic tube, or suction hose is
blocked.
1.
Switch off the appliance and pull the plug from the mains socket,
Z
Chapter 4.3, "Switching off"
.
2.
Empty the dust container,
Z
Chapter 5.1, "Emptying the dust container"
.
3.
Replace the dust container.
4.
Plug the plug into a socket and turn the clean and fully-assembled vacu-
um cleaner back on.
5.
If the cleaning indicator (Fig. 1/8) flashes red for more than thirty seconds
after being switched back on despite the dust container being empty, then
you also have to clean the components of the vacuum cleaner,
Z
Chapter
5.2, "Cleaning the dust container and cyclone unit"
and
Z
Chapter 5.3,
"Cleaning the dual motor protection filter"
.
6.
Take this opportunity to remove the nozzle, telescopic tube, or suction
hose from the appliance and remove any blockages (e.g. with a broom
stick).
7.
Plug the plug into a socket and turn the clean and fully-assembled vacu-
um cleaner back on. The cleaning indicator (Fig. 5/5) will continue to flash
red slowly for 20–30 seconds (self-analysis mode) and will then change
to green (operational).
3
The cleaning indicator
(Fig. 1/8) slowly flashes
red for 20–30 seconds af-
ter being switched back
on.
This is normal. Your vacuum cleaner
performs a self-analysis during this
time.
After 20–30 seconds the cleaning indicator (Fig. 1/8) turns back to green.
4
The cleaning indicator
(Fig. 1/8) slowly flashes
red for longer than 30 sec-
onds after being switched
back on.
The cleaning carried out was not suf-
ficient.
Proceed in accordance with the solution for problem no. 2.
5
The cleaning indicator
(Fig. 1/8) flashes red fast
after flashing red slowly
for a while during clean-
ing.
The dust container has not been
emptied often enough, or the nozzle,
telescopic tube, or suction hose is
blocked. If you do not react soon, the
integrated protective mechanism in
the vacuum cleaner will turn the ap-
pliance off automatically before it
overheats.
Proceed in accordance with the solution for problem no. 2.
6
The appliance suddenly
stops vacuuming and the
cleaning indicator (Fig. 1/
8) continues to flash red
fast.
The protective function in the vacu-
um cleaner, which turns the appli-
ance off before it overheats, has
been triggered because you contin-
ued to vacuum even though the
cleaning indicator was flashing red,
meaning there was a risk of over-
heating.
Proceed in accordance with the solution for problem no. 2.
NOTE:
If you cannot solve the problem following these instructions, contact our customer services (contact
Z
Page 60, "International Service"
).
M5080.book Seite 18 Dienstag, 24. April 2012 10:48 10