1. Where can I buy new/additional equipment?
If you are interested in purchasing additional equipment for your system, go to
login.lifeshield.com
and click
on the “Shop” tab, where you can browse and select your new equipment.
2. Where do I find instructions on adding additional components to my LifeShield system?
Once you have your system set up, you may find you’re interested in expanding it. You may refer to the instructions in the device
guide provided inside each individual product box, review this Setup Guide or refer to
lifeshield.com/support-center
.
3. Do I have to purchase service with my LifeShield system?
Yes. The LifeShield system will not operate without monitoring service. This was purchased as part of your DIRECTV bundle and
your agreement is a product and service agreement.
4. How do I cancel service?
Service may be cancelled by calling LifeShield Support at
877-251-4487
. Service may not be cancelled via email. Early
termination fees may apply.
5. Do I have to have a landline phone to use LifeShield?
No; telephone lines are optional. If you decide to use a telephone line as additional backup protection, you need to change a
system setting in LifeShield web, so the system understands a phone line is being used. LifeShield recommends a telephone
line for redundant backup communications to the monitoring center in case there’s ever an interruption to your broadband
connection.
6. Will LifeShield cause interference with other RF products like my wireless network (Wi-Fi)?
LifeShield uses advanced radio frequency technology to avoid interference with other devices.
7. How many Bases and Entry Keypads can I have in my system?
The system supports 1 Base and 4 Entry Keypads.
8. How many sensors can I have in my system?
The LifeShield system can support the use of up to 50 sensors of any type.
9. Can I change my Master Code?
Yes, you can change your Master Code at any time. For full instructions please visit
lifeshield.com/customers/system-faqs
10. Are there special licenses needed to install a security system?
You will not be required to obtain a license to have your system installed, your professional installer will have all the necessary
licenses they need to install your system. As a homeowner, you may be required by your local municipality to obtain a permit in
order to be monitored and have emergency personnel dispatched.
2014 LifeShield LLC. All rights reserved. LifeShield is a registered trademark of LifeShield LLC.
2021 Cabot Blvd. West, Langhorne, PA 19047
Customer Support: 877.251.4487 • lifeshield.com/support-center
Frequently Asked Questions
