33
ANNEX: 12.7 WARRANTY CERTIFICATE/CUSTOMER SERVICE
Warranty certificate (valid in Germany)
The following conditions, which describe the terms and
conditions of our warranty, do not affect the obligations of
the vendor to honor the warranty as specified in the sales
contract with the end user. For the units, we offer warranty
in accordance with the conditions below:
We remedy defects to the unit which are demonstrated to
be the result of material or manufacturing faults when we
are notified of these immediately following the discovery of
such defects and within 24 months following delivery to the
end user free of charge, subject to the following proviso. In
the event that the defect becomes apparent within 6 months
following delivery and commissioning (heating heat pump
and central apartment ventilating systems) has been
successfully performed by the authorized system
engineering customer service, it can be assumed that the
cause is a material or manufacturing fault.
The warranty conditions apply to this unit only when it is
purchased by a contractor in one of the member countries
of the European Union, is operated in Germany during the
time at which the defect occurs, and warranty services
can be performed in Germany.
The elimination of the defects which we recognize as
legitimate claims against warranty encompasses, subject
to our choice, the repair or replacement by flawless parts
of the defective parts. We cannot assume extraordinary
repair costs arising from the type or location or poor
accessibility of the unit. Removed parts which we take
back become our property. The warranty period for the
rectification of defects and replacement parts ends with
the elapsing of the original warranty period for the unit. The
warranty does not extend to fragile parts which only impair
the value or the usefulness of the unit insignificantly. The
original proof of purchase must always be presented.
The warranty conditions cannot be honored if the end user
or a third party fail to comply with the corresponding VDE
provisions, the provisions of the local power supply
companies, or our installation and operating instructions,
as well as the notes or interconnection diagrams in the
configuration documentation, or if the accessories required
from us to implement a function are not used. In the event of
unauthorized modifications or work performed by the end
user or a third party, the manufacturer is no longer liable for
the resulting consequences. The warranty extends to the
unit and the parts provided by the supplier. Parts not delivered
by the supplier and unit/system defects attributable to the
use of parts not provided by the supplier do not fall under
warranty claims.
In so far as we are not able to eliminate the defect, or we
reject the rectification thereof or unreasonably delay the
implementation thereof, the manufacturer will deliver a
replacement unit free of charge or remunerate the reduced
value. In the case of a replacement delivery, we reserve
the right to make appropriate allowance for the use of the
unit up to this time. Additional or more extensive claims, in
particular such claims resulting the replacement of damage
to objects other than the unit are, provided that liability has
not been compulsorily ordered by law, excluded.
An extension of the warranty to 36 months for heating heat
pumps and central ventilating systems, however a maximum
of 38 months from the date of delivery from the factory, will
be granted in accordance with the following conditions:
prerequisite for the granting of the extended warranty is
the commissioning, subject to cost, by the authorized system
engineering customer service, with the commissioning
certificate, within a time of operation (compressor running
time) of less than 150 hours. Defects reported in the
commissioning certificate must be eliminated without delay.
This constitutes the basis for the warranty. The
commissioning certificate must be sent to the address below,
from which the warranty period extension is also confirmed,
within one month of successfully commissioning the unit.
The charge for commissioning includes the commissioning
itself and the costs of travel. No liability can be assumed for
proper planning, dimensioning and the performnce of work
on the overall system. The elimination of defects in the
overall system and the service times required are special
services.
The commissioning charge, which is currently 320 net for
heating heat pumps and 450 net for ventilating systems,
both per unit, is invoiced to the contractor by the system
engineering customer service. We reserve the right to make
adjustments to these prices.
In the event that customer service is required, the authorized
system engineering customer service responsible for the
customer site must be informed and will provide fast help to
deal with the problem. The authorized system engineering
customer service responsible for your region can be
determined by contacting the service hotline for the Dimplex
Division of the KKW Kulmbacher Klimageräte-Werk GmbH.
KKW Kulmbacher Klimageräte-Werk GmbH
Dimplex Division
System Engineering Customer Service
Am Goldenen Feld 18
95326 Kulmbach
Germany
Telephone:
+49 (0) 9221 709 562
Fax:
+49 (0) 9221 709 565
e-mail:
Internet:
www.kkw.de
www.dimplex.de
The product number (
E.Nr.
) and the date of production (
FD
)
of the unit are required in order to process the order. This
information is given on the nameplate in the field marked
with the heavy border.
.Customer service address
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