19
Troubleshooting Guide
PROBLEM
CAUSE
SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating of
the circuit breaker or fuse. Plug unit into another outlet
or install unit on a dedicated 15 amp circuit.
Lights dim in room while the
unit is on
Unit is drawing close to circuit current rating Move the unit to another outlet or install unit on a dedi
-
cated 15 amp circuit
Power cord gets warm
Normal operation
The power cord may get slightly warm to the touch
when the heater is on
Defective power cord
Replace power cord if cord gets hot to the touch.
Fireplace shuts off/beeps when
heater comes on
Power surge interference
Unplug the unit for 15 minutes to allow the unit to de-
energize and reset the main control board
Install a power regulator board between the main con
-
trol board and the heater assembly
Appearance
Fireplace does not turn on with
the
gWave
TM
controls
Improper operation
Refer to Operation section
No incoming voltage from the electrical wall
socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
gWave
TM
function is deactivated
Refer to Operation section
Defective gWave
TM
assembly (green indica
-
tor light, to right of sensor, maybe flashing)
Replace the gWave
TM
assembly
Fireplace turns on/off by itself
gWave
TM
sensor is being triggered by an
external force
Ensure sensor area is clear of objects and the unit is
not situated where direct beams/reflections of light can
shine into sensor
Deactive gWave
TM
feature if desired (see Operation.)
Fireplace does not turn on with
the Remote Control
Improper operation
Refer to Operation Section
The batteries in the remote control are dead. Install new battery into the remote control.
Defective remote control
Replace the remote control
Defective main control board/display assembly Replace main control board/floating display assembly
Defective power supply
Replace power supply
Flame Frozen
Loose wiring
Check wiring connections
Defective flicker motor
Replace flicker motor
Defective relay board
Replace the relay board
Flame is not visible
Loose wiring
Check wiring connections
Flame LED light assembly is not working
Replace flame LED light assembly
Defective main control board
Replace the main control board
Flame Shudder
Defective Flicker Motor
Replace Flicker Motor
Log set or media bed does not
light up
Loose wiring
Check wiring connections
Defective media LED light assembly or log set Replace media LED light assembly or log set
Defective log set junction board
Replace electronics junction board
Defective main control board
Replace the main control board
Section of colored lights does
not light up or is a different
color
Media LED light assembly is not working
Replace media LED light assembly
