11
Troubleshooting guide
PROBLEM
CAUSE
SOLUTION
general
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating of
the circuit breaker or fuse. Plug unit into another outlet or
install unit on a dedicated 15 amp circuit.
Unit with a Remote Control turns
on or off by itself
Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control. Initialize to Remote Control
Receiver
Radio frequency disturbance from out-
side sources.
Replace Remote Control and Receiver where necessary.
Initialize Remote Control and Receiver
Defective Remote Control Receiver
Replace Remote Control Receiver and initialize to Remote
Control.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the touch when
the heater is on
Defective power cord
Replace power cord if cord gets hot to the touch.
Fireplace seems dark
Improper operation
Refer to Operation Section
Defective Light Dimmer
Replace Light Dimmer Components
Appearance
Fireplace does not turn on Manu
-
ally
Improper operation
Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective On/Off Switch
Replace switch
Fireplace does not turn on using
the Remote Control
(If Applicable)
Improper operation
Refer to Operation Section
Remote control not initialized to fireplace
Initialize the remote control
Remote Control not working
Install new battery into the Remote Control. Initialize Re-
mote Control and Receiver, where necessary
Replace Remote Control or Receiver where necessary.
Initialize Remote Control and Receiver.
Flame Frozen
Defective Flicker Motor
Replace Flicker Motor
Loose wiring
Check wiring connections
Flame not bright or flame not
visible
Burnt out light bulbs
Replace light bulbs
Loose wiring
Check wiring connections
Defective light harness
Replace light harness
Log set dim, not glowing
Burnt out light bulbs
Replace burnt out light bulbs
Flame Shudder
Defective flicker motor
Replace flicker motor
Light leaking around the log set
Log set not positioned properly
Check log set for proper fit
