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Troubleshooting
Before you contact the service centre, the below actions may resolve
the issue:
1. There is no power to the appliance:
- Check whether there is a power failure in your area;
- Check whether the appliance be connected to power supply and mains
switched on;
- Has the timer setting elapsed;
- Check whether it has reached the longest cooking time setting and has auto
shut off;
- Check whether there is liquid touching the control panel and the overflow
protection device has automatically shut down the hob.
2. The touch control panel buttons cannot be activated:
- Check if it’s under “Child Lock”, whereby a “Lo” shows in timer display;
- Check whether liquid/wet cloth is over the touch control panel and overflow
protection has been activated. Wipe dry area;
3. After cooking there is “H” shows on display:
- This is normal. The hob is with Residual Heat Warning safety features. It will
remain on until the surface is cool enough for touch.
4. After turn off, the fan of induction hob remains working for a while:
-This is normal, this is to help appliances completely cool down.
5. Some pans make crackling or clicking noises during use of induction
hob:
-This is normal, it’s the sound of induction coils during working, and with
different composition of cookware, the clicking might be slightly different.
6. The glass is scratched:
-Check whether you used unsuitable cookware, like rough-edged cookware.
-Check whether unsuitable, abrasive scourer or cleaning products have been
used.