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10. Troubleshooting :
Symptom
Possible Cause
Recommended Solution
Keyboard and/or Mouse
not working.
Keyboard and/or Mouse need
to be reset
To unplug from console
port(s), and then replug
it / them into console in.
Failed connection to the
computer.
Check the cable connected
from switch to computer and
make sure it is connected
properly.
KVM Switch needs to be reset
Power off all of devices and
then power up again.
Master/ Slave cascade
chained doesn’t work
Incorrect configuration or
improper installation
procedures.
Make sure the console of
the Slave’s connected to
Master’s PC port.
Remove any possible power
supplies to the slave
( unplug all cables), before
connecting it to the Master.
Double OSD images at
cascade configuration
Improper slave connection
procedure.
Failed connection
Remove any possible power
supplies to the Slave
( unplug all cables), before
connecting it to the Master.
Make sure cable is
connected well, Slave
console link to Master port.
OSD menu is not at the
proper position
OSD menu has fixed resolution
and its size varies due to the
changes of computer VGA
resolution
Use <F1>: Set/Position to
move OSD menu and
banner to proper position.
