Digital Speech Systems WIN Series, Руководство по устранению неисправностей

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WIN Series Trouble Shooting Guide
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1. Introduction
This section will aid in the troubleshooting of the WIN or UNIVOICE 100 series system
should problems occur. It should be referred to prior to calling DSSI for assistance. In many
cases, you may be able to resolve the problem by following the guidelines specified here.
This section also describes the procedures to be followed when calling DSSI for technical
support or to return or repair defective or damaged hardware.
2. General Troubleshooting Guidelines
Warning! Do not install any additional software without DSSI’s approval!
Troubleshooting of the system, as with most pieces of electronic equipment, involves testing
the system and trying to duplicate the problem consistently. Once the exact scenario in which
the malfunction occurs has been determined, it is simply a process of elimination in order to
identify what is causing the problem and correct it. It is important to remember the
following things when performing tests on the system.
1. The hardware contained in the unit is the same as any other PC with one
addition, the VLC's (Voice Line Cards).
2. When connected to a PBX/Hybrid telephone system, the ports function just
like any other single line telephone in the system. There are two exceptions to
this rule. If the WIN is integrated with a Mitel, SL1, NEC, or Norstar PBX,
then the ports emulate a digital phone.
In order to properly troubleshoot the system you should have the following equipment on
site:
1. Telephone test set (Butt set).
2. Single line telephone (Digital phone if Mitel, SL1, NEC, or Norstar).
3. Digit grabber (optional, but very useful).
4. Digital Multimeter.
5. Breakout box (needed for WIN with serial integration).
6. WIN Installation manual.
Once a problem has been discovered or reported, use the following steps as a guideline to try
and identify the cause and correct the problem:
1. Obtain as much detailed information about the problem as possible.
2. Attempt to duplicate the problem through testing.
3. Define what type of malfunction is occurring and what the symptoms are.
4. Follow the recommended corrective actions to try and fix the problem.
5. Contact DSSI for assistance if there are no symptoms that match yours in the
“Symptoms and Corrective Actions" section of this manual or if the
corrective actions do not work.