Digital Speech Systems WIN Series, Руководство по устранению неисправностей

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WIN Series Trouble Shooting Guide
9
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Check the MW On and Off sequences in “New
Message Notification and MWL Control” in
the On-Line Configuration Editor. Make sure
there is a comma (pause) after any hook
flashes entered in the sequences.
§
Attempt to light a MW light using a test set or
single line phone connected to the outdial port.
If you cannot light the light, check your PBX
programming for that port. If you can light the
light manually put the sequence you used in
the MW On parameter in “New Message
Notification and MWL Control” in the On-
Line Configuration Menu.
§
If using Serial Integration check to make sure
the integration type is turned on and that
message waiting on and off packets have been
programmed. To do this, use your DOS
prompt, and go to C:\rundir. Type Editser from
the rundir prompt. Select option 2 to edit
output packets. Select option 10 and make
sure it is set to 1 to allow serial integration for
message waiting on and off. Return to the
main menu and select the option to edit
message waiting on packets. Verify that the
packet information is correct, if not replace the
information with the correct data.
5.3 Automated Attendant Feature Malfunctions
SYMPTOMS CORRECTIVE ACTIONS
WIN answers incoming call but no
greeting is played.
§
Check “Initial Call Routing” programming to
determine if the proper Audiotext mailbox is
assigned to answer during this time period.
§
Check “Special Dates” configuration in “initial
Call Routing” to ensure an incorrect Special
Date has not been entered with an Audiotext
box that has no greeting recorded.
Note:
Special Dates will carry over into the next
year and may not be assigned properly for