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WIN Series Trouble Shooting Guide

TABLE OF CONTENTS

1. Introduction..................................................................................................................... 1
2. General Troubleshooting Guidelines .............................................................................. 1
3. Testing the Voice Line Card Ports.................................................................................. 2
4. Using the Line Trace....................................................................................................... 3
5. Malfunctions: Symptoms and Corrective Actions.......................................................... 4

5.1 Hardware/PC Malfunctions .............................................................................. 5
5.2 Voice Mail Feature Malfunctions ..................................................................... 5
5.3 Automated Attendant Feature Malfunctions..................................................... 9
5.4 PBX Integration Malfunctions........................................................................ 13

6. Technical Support/RMA Procedures ........................................................................... 16

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Содержание WIN Series

Страница 1: ...S PURCHASING INQUIRIES TO CHESAPEAKE COMMUNICATIONS 2012 CONAN DOYLE WAY ELDERSBURG MD 21784 DAVID R MICKEL GOVERNMENT ACCOUNTS REPRESENTATIVE PH 410 795 8681 FAX 410 795 8714 E MAIL DRMICKEL AOL COM...

Страница 2: ...easonable efforts have been taken to insure the accuracy of information in this manual and DIGITAL SPEECH SYSTEMS INC assumes no liability resulting from errors or omissions in this manual or from the...

Страница 3: ...1 3 Testing the Voice Line Card Ports 2 4 Using the Line Trace 3 5 Malfunctions Symptoms and Corrective Actions 4 5 1 Hardware PC Malfunctions 5 5 2 Voice Mail Feature Malfunctions 5 5 3 Automated At...

Страница 4: ...WIN Series Trouble Shooting Guide...

Страница 5: ...me as any other PC with one addition the VLC s Voice Line Cards 2 When connected to a PBX Hybrid telephone system the ports function just like any other single line telephone in the system There are t...

Страница 6: ...ine telephone when performing various functions such as transferring calls lighting message waiting lights etc NOTE When the WIN is connected to SL1 Norstar NEC and Mitel PBX s with digital set integr...

Страница 7: ...message waiting sequence 100 74 The system outdialed message waiting sequence to ext 100 The trace feature used in conjunction with monitoring makes it easy to determine what exactly is happening or w...

Страница 8: ...ort s The Packet trace will display the information that was picked out of the serial packet such as Called party Call Type Connect Number etc To toggle on these traces click the box to the left of th...

Страница 9: ...ck device MUST match your system s serial number Test printer port Replace Motherboard if bad Replace lock device Contact DSSI for assistance One or more Voice Mail ports are not answering Switch phon...

Страница 10: ...rent drop detection Increase the loop current drop detect time in Telephone System Integration in the Off Line Configuration Editor Event 31 indicates MAX NON SILENCE received Check the Max Dialtone D...

Страница 11: ...on in the mailbox class of service This will automatically play the user s name when they access their mailbox ensuring they are in the proper mailbox Test the MW indication If necessary setup the MW...

Страница 12: ...ode Make sure to use M after the pager telephone number to enable the call monitoring so the system can detect when the paging company answers Note The number of rings used to determine a no answer co...

Страница 13: ...is use your DOS prompt and go to C rundir Type Editser from the rundir prompt Select option 2 to edit output packets Select option 10 and make sure it is set to 1 to allow serial integration for messa...

Страница 14: ...y to the mailbox i e 100 M100 A destination of M100 sends the caller directly to the mailbox instead of to the phone The Call Blocking feature is turned on for that mailbox The caller is immediately d...

Страница 15: ...does not exist on the PBX but is a valid mailbox on the WIN Take all unused mailboxes out of service PBX extension is call forwarded back to voice mail but there is no integration or integration fail...

Страница 16: ...ll or the operation of getting the caller back from hold may create a conference Add some comma s pauses to the beginning of the Call Reject sequence before the hook flash in Telephone System Integrat...

Страница 17: ...e Off Line Configuration Menu This value should be 4 for Dialogic VLC s Check the In band Packet Timeout in the Digital In Band Integration Control menu in the On Line Configuration Editor This value...

Страница 18: ...iguration Editor This value should be at least 2 It may be necessary to increase this value to 3 if the PBX is sending the digits to slowly and is not finished sending before the timeout period Check...

Страница 19: ...ll back and do a blind transfer on a no answer condition To do this set the Call Transfer Supervision ON in the mailbox Call Transfer Data Set the busy option to either selection menu or leave message...

Страница 20: ...ning any hardware components that are suspected to be defective regardless of the warranty status Any components returned to DSSI without a valid RMA number will be refused by the shipping receiving d...

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