Troubleshooting
AlphaStation 500 Series User Information 4-5
Table 4-1 System Troubleshooting (continued)
Problem
Possible Cause
Action
No response to keyboard
commands
Keyboard is password-
protected.
Keyboard is not connected.
Keyboard is connected to
the mouse port.
Enter the keyboard password,
if supported by your operating
system.
Connect the keyboard to the
keyboard port.
3
Connect the keyboard to the
keyboard port.
1
No response to mouse
commands
Mouse is not connected.
Mouse is connected to the
keyboard port.
Mouse driver not installed.
Mouse ball sticking.
Connect the mouse.
4
Connect the mouse to the mouse
port.
2
Install the appropriate mouse
driver. Refer to your application
software documentation.
Clean the mouse. Refer to
Appendix B, System Care, for
information on cleaning the
mouse.
3
Turn the system off before connecting the keyboard.
4
Turn the system off before connecting the mouse.