Digital Check SmartSource Expert Micro Elite, Инструкция по установке и эксплуатации, Страница: 29 / 30

Installation & Operations Guide - SmartSource Expert Micro Elite
June 2019
8227 6059-001 Page 29 of 30
Problem
Topic Condition/Problem Possible Cause Corrective Action
Readers MICR reader has an
excessive reject rate Items have poor MICR
print quality, or are
worn/soiled Frequently-reused items
(like cash tickets or batch
headers) should be
replaced with a fresh
supply. If possible, ask
document provider to
correct print quality
problems.
Inadequate work
preparation Ensure work is properly
aligned, and loaded
correctly in the feed area
so it is presented properly
to the MICR read head
Staple/Debris near
reader Inspect reader area for
staple on magnet or debris
lodged at MICR head,
remove if found.
Incorrect track speed Depot service required
Reader affected by
electrical “noise” Depot service required
Readers
(cont’d) OCR reader has an
excessive reject rate Items have poor OCR
print quality May be a document type
or work source. If other
documents read well
suspect print quality
issues with the problem
documents.
Inadequate work
preparation Ensure work is properly
aligned, and loaded
correctly in the feed to
reduce skew as
documents pass the
image cameras
OCR scan band
incorrectly defined,
reader is not looking at
correct area of the
document Application issue
– refer to
your IT or application
provider
Ethernet Issues (Expert
Micro Elite) Unit does not connect to local
network Network connection problem. Verify that two lights near the
Ethernet connector (back of unit)
indicate normal network activity.
One light on indicates a good
connection. The other blinks when
data is transmitted/received.
Unit’s Internet Protocol (IP) address
does not match network settings.
Use the Elite Configuration Utility
to check and/or modify the IP
address of the unit. The Elite
Configuration Utility can be
downloaded from the Digital
Check website,
www.digitalcheck.com
The factory default IP address is
192.168.1.101
PC firewall is blocking the network
connection. Follow configuration instructions
for PC and/or firewall software.