P A R E N T Q U I C K S T A R T G U I D E
Support and troubleshooting
7
Support
Replacement parts
and supplies
Order the following replacement parts
directly from Prime Entertainment:
Light bulb (top or bottom)
Lens Cover
Containment Dish and Lid
Contact Technical Support:
1-(888) 800-0502
Alternative sources
Check your phone directory to locate
specialty items to use with your QX3
™
Computer Microscope. Look under:
■
Bait shops—
meal worms, red
wrigglers, maggots
■
Craft stores—
ribbons, fibers, dried
plants, beads, sequins
■
Pet shops—
brine shrimp, tubifex,
bloodworms, daphnia
■
Hobby shops—
prepared slides,
collection jars, eyedroppers
■
Museum shops—
prepared slides,
bugs in amber
■
Nurseries—
special soils, sands, live
bugs, mosses, rocks and gravel,
plants not found at home
■
Public aquariums—
prepared slides,
crystals, fossils
■
Office supply stores—
specialty
papers, stickers
Stickers and
specialty papers
We recommend you use Avery
®
Round Stickers, 3113. These are
available as part of Avery
®
Personal
Creations
™
White Removable Stickers
Variety Pack, 3274
™
. If you need
more information, contact Avery
®
at 1-800-462-8379 or check their
web site at http://www.avery.com
Troubleshooting
Check Online Help and the “Read Me”
file for important changes and
information developed since this guide
was printed. You can also check our
web site for the latest information.
System Information Utility
The QX3™ Computer Microscope
includes a system information utility to
assist in solving any problems you may
be having with your microscope. If you
need to contact technical support, you
may be asked to run this program from
the Windows Start Menu to produce a
report.
Universal Serial Bus (USB)
problems
If your microscope shows up in the
device manager as disabled or non-
functioning, you can check our support
web site for up-to-date information on
USB problems and solutions. If you
don’t find a solution there, call Technical
Support. You may be asked to run the
system information utility to isolate and
solve the problem.
Sluggish performance
If you have trouble focusing or other
operations seem excessively slow, set
your screen color depth to 24- or 16-bit
color (if available). This decreases
theprocessing load. You should also
Alt-Tab
to other open applications
and close them.
Hard disk space
The software indicates when hard drive
space is low and prevents new
samples from being created until more
space is available. The minimum
amount of free disk space needed is
20 Megabytes.
Visual orientation confusion
In handheld mode, moving the QX3
™
microscope toward you has the same
effect as pushing a slide on the sample
platform away from you. Likewise,
moving to the right in handheld mode
is the same as moving a slide on the
sample platform to the left. Press
F1
for
Online Help for additional information.
Special effects
The time it takes to apply a special
effect depends upon the complexity
of the sample being altered, the effect
chosen, and your computer model.
The faster the computer the more
quickly an effect will render. Movies
are processed one frame at a time.
Applying a complex effect to a long
movie can take considerable time.
For this reason, you are given the
opportunity to cancel effects applied
to movies. Cancelling an effect leaves
your original sample untouched.
1318 Parent Guide Final 03/12/2002 04:05 PM Page 7
