DVM-500Ultra Installation Guide REV B
Page 16
“
Initializing CF Card
” or “
No Valid
User’s Found
” is displayed
onscreen during system boot up.
Unlock the Door and Power down the DVM. Remove
the CF card from the DVM and then reactivate it in
VideoManagerII or VuVault. Reinstall the newly-
activated CF card back into the DVM.
Display Text can be seen, but no
video is displayed after switching
to the Main Camera.
Disconnect and reconnect camera cable. Make a note
if wiggling a cable causes the DVM to display video
intermittently. If the problem persists, then please
contact Product Support.
Audio breaking up during
recording while using the RMT.
1. Check the battery level by inserting RMT into the
charger. If 25% or less, then charge RMT to
100%.
2. Synch a known-good RMT to the DVM and record
a test video. Check audio quality during playback.
3. Synch suspect RMT to a known-good system and
record a test video. Check audio quality during
playback.
4. Contact Product Support for further assistance.
Electronic Lock Error
Power down the DVM. Power up the DVM and login as
an administrator-level user. The door should unlock.
“CF Card Missing or Bad”
Call Product Support with onscreen information to
receive an override code. The door will unlock after the
code is entered. Upload the videos from the CF card
into VideoManager and then Erase/Format the card. If
this fails, then the card may need to be replaced.
Contact Product Support for more assistance.
PRODUCT REPAIR
The Digital Video Mirror should be returned to the manufacturer for service. The warranty may be voided if
the device is opened by any unauthorized individual. Please contact Digital Ally to obtain an authorized
Return Materials Authorization (RMA). It is helpful and will expedite the process if you have your unit’s serial
number available at the time of your call.
Important: All In-Warranty and Out-of-Warranty service must be performed by Digital Ally, Inc. There are no
user serviceable parts inside of the DVM, Camera(s), I/O Box, or Remote charging equipment. Remote
batteries are user serviceable and can be purchased directly through Digital Ally.
Ph: 800-440-4947 or 913-814-7774
Fax: 913-814-7775
Email: [email protected]
Website: www.digitalallyinc.com
