DIEBOLD NIXDORF BEETLE /iSCAN EASY Скачать руководство пользователя

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BEETLE /iSCAN EASY

User Manual

Error

code

Section / error

Cause and remedy

3601

CPU board

Connector on the CPU board is not properly attached.
Notify Service.

3621-

3626

Power supply error

Error in internal power supply error
Notify Service.

3801-

3819

Communication error

Error in internal communication.
Notify Service.

38A0
3B01-

3B67

Banknote reader

Switch the device off and on.
If the problem persists, notify Service.

4101

Program error

Switch the device off and on.
If the problem persists, notify Service.

4211-

4213

Memory error

CPU board defective
Notify Service.

4231-

4233
4241-

4242
4271-

4273

USB memory card error

USB memory or CPU board defective
Notify Service.

4281

Software data error

Switch the device off and on.
If the problem persists, notify Service.

4401

Voltage error

Power supply error Switch the device off and on.
If the problem persists, notify Service.

4601-

4603

ROM/RAM error

Program error or CPU board defective
Notify Service.

4701

CPU board

Switch the device off and on.
If the problem persists, notify Service.

4901-

4960

Software error

Notify Service.

Ex01

Paper jam

Jammed banknotes or objects.
Remove the banknote or the object.
Switch the device off and on.
If the problem persists, notify Service.

Ex02

Ex02
Ex03

Ex03

Ex03
Ex04

Ex04

E110

E210

E310

Transport error: Drum

module 1

Drum module 2

Drum module 3

Jammed banknotes Remove the banknote.
Switch the device off and on. If the problem persists, notify Service.

Ex11

Malfunction

Tape is wound up completely or torn.
Switch the device off and on.

Содержание BEETLE /iSCAN EASY

Страница 1: ...BEETLE iSCAN EASY Family User manual May 2019 01750276430B...

Страница 2: ...ved Any violations give rise to a claim for damages All rights reserved particularly in relation to the grant of a patent or the registration of a utility model Subject to availability and technical m...

Страница 3: ...LE iSCAN EASY without Cash Components 10 Opening the BEETLE iSCAN EASY 11 Cash Module iCASH 10 12 Overall view 13 Front door open 14 Rear view 15 Drum module cover open 16 Basic Operation 16 Switching...

Страница 4: ...unit 42 Other problems 44 Cleaning Service and Maintenance 48 Cleaning the housing 48 Cleaning the operator displays 48 Cleaning the transport paths 49 Cleaning the banknote reader 49 Coin Module iCAS...

Страница 5: ...ule C5 80 Printer TH230 82 Safety Instructions 82 Operator Panel 83 1 OPEN 83 2 Red ERROR LED 84 3 Yellow PAPER LED 84 4 Green POWER LED 84 5 FEED 85 Print Head Rubber Roller Cleaning 86 Paper Roll Ex...

Страница 6: ...ructions 104 Approved Cleaning Materials 104 Appendix 105 Technical Data 105 Environmental Requirements 109 Cleaning Instructions 110 Maintenance and Service 110 Cleaning Materials Order Numbers 111 C...

Страница 7: ...upport BEETLE iSCAN EASY offers the following main functions Record function records items the customer wants to buy Control function secures the recording of all items Payment function payment may be...

Страница 8: ...n before doing any work with this appliance If this device is brought from a cold environment into a heated place of business condensation may occur Before operation the device must be completely dry...

Страница 9: ...network Do not use PEN conductors Also follow the recommendations set forth in DIN VDE 0100 Part 540 Appendix C2 as well as EN50174 2 5 4 3 the National Electrical Code ANSI NFPA 70 2005 and the Cana...

Страница 10: ...efore inserting or removing components containing ESDs While working with ESDs you must discharge yourself by using an ESD wrist strap or grounding cable to connect yourself at all times to the earth...

Страница 11: ...r are not included in the warranty engagement For detailed warranty arrangements please consult your contract documents Installation and Startup i Be certain to follow the safety guidelines in the cha...

Страница 12: ...EASY 100 120 V 200 V 240 V 2 0 A 1 0 A 50 60 Hz Caution Check that the set nominal voltage of the appliance corresponds to the local mains voltage Power Connection and LAN Support The BEETLE iSCAN EAS...

Страница 13: ...BEETLE iSCAN EASY User Manual 7 Plug in the power und the LAN cable Unlock and open the front door of the BEETLE iSCAN EASY LAN LAN...

Страница 14: ...lled in the power distributor Start up the system by pressing the button to position 1 see arrow Disconnecting the System from the Mains At first shut down the system by the software application Pull...

Страница 15: ...BEETLE iSCAN EASY User Manual 9 Components BEETLE iSCAN EASY with Cash Components...

Страница 16: ...BEETLE iSCAN EASY User Manual 10 BEETLE iSCAN EASY without Cash Components...

Страница 17: ...BEETLE iSCAN EASY User Manual 11 Opening the BEETLE iSCAN EASY Unlock and open the front door of the BEETLE iSCAN EASY...

Страница 18: ...lable again for subsequent transactions This closed cash cycle is made possible by using three drum modules each with a maximum capacity of 250 banknotes iCASH 10 also has a collection cassette with a...

Страница 19: ...EASY User Manual 13 Overall view 1 Upper cover 6 Gripping edge of front door 2 Operator display 7 Handle 3 Banknote input 8 Transport path cover 4 Banknote removal area 9 Lock of transport path cover...

Страница 20: ...BEETLE iSCAN EASY User Manual 14 Front door open 1 Collection cassette cover 4 Lock of drum module cover 2 Lock of collection cassette cover 5 Power switch 3 Drum module cover...

Страница 21: ...BEETLE iSCAN EASY User Manual 15 Rear view 1 Vents 5 Power supply 2 Handle 6 Fuses 3 Drum module cover 7 Data communication connector 4 Lock of drum module cover...

Страница 22: ...2 Basic Operation Switch the device off before you work at the drum modules or the transport paths Switching the device on off Switching on Push the power switch 1 in position I and swing the front d...

Страница 23: ...o the right as far as possible Swing the cover open as far as possible in the direction of the arrow Mounting it When mounting the panel covering the transport path make sure that the tabs fit in the...

Страница 24: ...on cassette cover is marked blue 1 Insert the key into the lock 1 of the collection cassette cover and turn it to the right as far as possible Swing the cover 2 of the collection cassette open as far...

Страница 25: ...assette cover is marked blue 1 Insert the key into the lock 1 of the collection cassette cover and turn it to the right as far as possible Swing the cover 2 of the collection cassette open as far as p...

Страница 26: ...the cover 2 of the drum module open as far as possible Closing it Swing the cover of the drum module completely shut Then turn the key to the left as far as possible and pull it from the lock Rear dr...

Страница 27: ...losing the front door and remove the panel covering the transport path see section Removing mounting the transport path cover The key for the drum module cover is marked red 1 Insert the key in the lo...

Страница 28: ...pushing it in make sure that your hand or fingers are not between the drum module 1 and the mount 2 Danger of injury Push the drum module 1 in the device as far as possible lock the drum module and t...

Страница 29: ...put in service position in the same way Therefore the procedure is described for the upper drum module Push a finger through the opening 1 and push the drum module in as far as possible as indicated b...

Страница 30: ...Danger of injury Push the drum module 1 in the device as far as possible lock the drum module and transport path covers Deposit Inserting a bundle of banknotes Place the banknotes in the banknote inp...

Страница 31: ...the recommendations in the section Rules for the quality of deposited banknotes You can insert the bundle of up to 30 mixed banknotes with the picture side in any position For best possible processin...

Страница 32: ...is generated and the transaction interrupted until the operator has eliminated the problem To avoid such situations the following simple safety precautions should be complied with see also the follow...

Страница 33: ...nt are stored in the reject output tray 1 The notes must be removed from the reject output tray since the next dispensing process can only be performed if the tray is empty A maximum of 30 banknotes c...

Страница 34: ...ator If they are found to be genuine their are either stored on a drum module 1 or in the collection cassette 2 or they can be dispensed again upon customer request 3 Banknotes are only transported to...

Страница 35: ...show irregularities during transport and banknotes that are not recognized potential counterfeits are routed to the reject cash output tray 1 1 Dispensing process Banknotes are transported from the dr...

Страница 36: ...ltiple dispenses are transported to the collection cassette 1 The drum modules can also be emptied into the collection cassette 1 via the device application 1 Collection Cassette General The collectio...

Страница 37: ...CAN EASY User Manual 31 Function elements and controls Collection cassette closed 1 Collection cassette 4 Safety precautions 2 Lock of collection cassette removal area 5 Note input 3 Flap in front of...

Страница 38: ...l area 3 Banknote rest 2 Collecting compartment Handling the collection cassette Opening the collection cassette Remove the collection cassette from the device see chapter Basic Operation section Remo...

Страница 39: ...he right as far as possible Swing the flap in front of the banknote removal area down by the gripping edge 1 Emptying closing the collection cassette Open the collection cassette see section Opening t...

Страница 40: ...r Manual 34 Then turn the key 1 to the left as far as possible and pull it from the cassette lock Insert the collection cassette in the device see chapter Basic Operation section Removing inserting th...

Страница 41: ...en feeding the banknotes into the drum modules Collection cassette errors Reactivation The device reports the type of problem and halts the current process if the fault type so requires Following the...

Страница 42: ...llowing sections In case of a banknote jam be sure to check the entire transport path 4 12 for other banknote jams and eliminate them 1 Transport wheel reject unit 7 Rear transport unit 2 Transport wh...

Страница 43: ...apter Basic Operation section Removing mounting the transport path cover Swing the cover 1 up in the direction of the arrow Turn the green handwheel 1 to the left or to the right as indicated by the a...

Страница 44: ...t lever closure in the direction of the arrow and remove it from the latch 1 Then swing the bent lever closure down in the direction of the arrow Repeat this for the second bent lever closure Lift the...

Страница 45: ...nknote reader see section Jam in the banknote reader To reach the banknotes more easily you can turn the green handwheel 1 in the direction of the arrow This will transport any jammed notes 2 in the l...

Страница 46: ...ll transport any jammed notes in the lower transport unit Remove any jammed notes 3 from the lower transport unit using tweezers 4 Jam in the collection cassette Clear any banknote jam in the lower tr...

Страница 47: ...Therefore how to clear a banknote jam is described for front drum module as an example Pull the drum cassette in the service position see chapter Basic Operation section Putting drum modules in servi...

Страница 48: ...vice key Push the cover 1 in the device as far as possible and tighten the knurled screw 2 Push the drum module in the device as far as possible and close the drum module cover Repeat the procedure fo...

Страница 49: ...Manual 43 to transport them in the output tray 3 to be removed from there in the direction indicated by the arrow Close the transport path cover see chapter Basic Operation section Removing mounting t...

Страница 50: ...ject blocks the transport path Remove the banknote or the object Switch the device off and on If the problem persists notify Service 0101 0103 Jammed banknotes Banknote or object blocks the transport...

Страница 51: ...Software data error Switch the device off and on If the problem persists notify Service 4401 Voltage error Power supply error Switch the device off and on If the problem persists notify Service 4601...

Страница 52: ...e problem persists notify Service Ex41 Ex41 Ex41 Ex42 Ex42 Ex42 Ex50 Ex50 Ex50 Ex60 Ex60 Ex60 Sensor error Switch the device off and on If the problem persists notify Service Ex61 Ex61 Ex61 Ex62 Ex62...

Страница 53: ...or objects Switch the device off and on If the problem persists notify Service E960 E967 Sensor error of collection cassette Switch the device off and on If the problem persists notify Service E970 E9...

Страница 54: ...sible for you Information where to order the listed cleaning materials is given in the chapter Appendix section Approved cleaning materials Cleaning the housing Cleaning interval as needed Cleaning ma...

Страница 55: ...high pressure gas Cleaning interval as needed Cleaning material Pressair high pressure gas Cleaning the banknote reader Open the banknote reader and clean it as required see chapter Malfunctions sect...

Страница 56: ...ASH 15E Switch off the device Unlock the BEETLE iSCAN EASY and open the front door Grasp the iCASH 15E at the green lever and pull it out completely i Find all other relevant information in the User M...

Страница 57: ...SY User Manual 51 Cash Module iCASH 20 Unlock and open the front door Grasp the iCASH 20 see white arrow and pull it out completely i Text and graphics on the following pages 50 66 2009 2013 MEI All r...

Страница 58: ...BEETLE iSCAN EASY User Manual 52 Components Front View Main Module Cash Box Loader Cassette Recycler 3 4 Recycler 5 6 Chassis...

Страница 59: ...BEETLE iSCAN EASY User Manual 53 Back View Positioner Door Power Cable Spine Recognition Sensor Door USB Cable...

Страница 60: ...an be illuminated green or red Outlet arrows can be illuminated green only These arrows provide information about the transaction to the User and can also indicate warning and failure conditions Syste...

Страница 61: ...BEETLE iSCAN EASY User Manual 55 Modules Front Indicators Each iCASH 20 module has front located LED indicators giving its status Each LED will illuminate green or red depending on the module status...

Страница 62: ...BEETLE iSCAN EASY User Manual 56 Spine Indicator The Spine has a LED indicator that provides its status This indicator will illuminate green or red...

Страница 63: ...all cash modules The picture shows the Interlock System correctly locked To release it you need a key Cash Box You need to release the Interlock System to remove the Cash Box To open the Cash Box it...

Страница 64: ...emoved and the module must be unlocked with a key The key is required to open and close it Recycler To remove a Recycler you need to release the Interlock System and remove the Loader Cassette Recycle...

Страница 65: ...ing it If you do not have the key you will not be able to replace the same Cash Box Release the Interlock System with lock 1 and lever 2 using the key Remove the Cash Box 3 by pulling it away from the...

Страница 66: ...eplace the same Cash Box Install the Cash Box 1 Note The Cash Box should install into the iCASH 20 with little force If the cashbox does not sit flush in the iCASH 20 first check that the interlock le...

Страница 67: ...ust meet the banknote criteria detailed in Table 1 To remove the Loader Cassette you will need to release the Interlock System with its key The key of the Loader Cassette is required to open and close...

Страница 68: ...Manual 62 Fully open the door until it stops Release the little yellow latch and lift the max level detection plate Push the pressure plate down to the stop The pressure plate will lock at the bottom...

Страница 69: ...e used in the loader meet all requirements of fitness in Table 1 then place a bundle of less than 250 banknotes into the loader Reposition the lateral bill guide flap up Caution MEI recommends to plac...

Страница 70: ...Loader Cassette and do not force the max level detection plate closed Close the Loader Cassette by slightly pressing the box 1 inserting the key 2 and slightly turning it clockwise 3 and then fully t...

Страница 71: ...max 81 mm nominal 1 2 mm Banknote length acceptance Min 120mmtomax 176mm nominal 1 2mm Condition of banknotes accepted Cannot contain any of the following conditions More than of the length of the bor...

Страница 72: ...owing cases of jammed banknotes are easy to clear In the Spine Unlock and open the front door Pull out the iCASH 20 completely Open the spine door Lift and hold up the yellow button and pull the door...

Страница 73: ...User Manual 67 In the Recognition Sensor Unlock and open the front door Pull out the iCASH 20 completely Push on the yellow buttons and open the recognition sensor door Withdraw the banknote and close...

Страница 74: ...ognition Sensor to Spine Interface Unlock and open the front door Pull out the iCASH 20 completely Open the spine door see page XX and the recognition sensor door see page before Remove the banknote c...

Страница 75: ...ck and open the front door Pull out the iCASH 20 completely Open the spine door see page XX then open the recognition sensor and finally open the positioner door Lift and hold the yellow button and pu...

Страница 76: ...Coin Module CINEO C1010 Unlock and open the front door Grasp the CINEO C1010 on the green lever see white arrow and pull it out cmpletely i Find all relevant information in the User Manual CINEO C1010...

Страница 77: ...BEETLE iSCAN EASY User Manual 71 Cash Module Cineo C6010 Unlock and open the front door Unlock the Cineo C6010 see arrow and pull it it out completely Maintenance work can now be carried out...

Страница 78: ...The operation of the device versions frontload and rearload is identi cal The process is described using the device version frontload as an example i To avoid damages on the device it is imperative th...

Страница 79: ...ration Opening closing the cash input module Pull the head unit out of the head see chapter Basic Operation Opening it Raise the ledge in the direction of the arrow 1 Raise the cash input module in th...

Страница 80: ...t module see section Opening closing the cash input module Opening it Push the green lever in the direction indicated by the arrow 1 Raise the head transport module B by the green grip in the directio...

Страница 81: ...locks into position Close the head transport module B Close the cash input module Close the head transport module A Opening closing the head transport module C5 Open the head transport module A see se...

Страница 82: ...module To open the shutter turn the green gearwheel 1 in the direction of the arrow i Hold your hand underneath the shutter while opening it for jammed banknotes may fall out of the shutter Remove an...

Страница 83: ...s are jammed in the areas 1 of head transport module A Remove the banknotes from the head transport module A To move the banknotes out of transport module A 2 turn the green gearwheel 1 Close the cash...

Страница 84: ...Opening closing the head transport module C3 Remove the banknotes from the head transport module C3 in the direction shown by the arrow 1 Check whether there are further bank notes jammed in the head...

Страница 85: ...EASY User Manual 79 Alternatively you may turn the green gearwheel in the direction of the arrow 1 to remove the banknotes in the direction of the arrow 2 see illustration below Close the head transpo...

Страница 86: ...Opening closing the head transport module C5 Remove the banknotes from the head transport module C5 in the direction shown by the arrow 1 Check whether there are further bank notes jammed in the head...

Страница 87: ...rn the green gearwheel in the direction of the arrow 1 to remove the banknotes in the direction of the arrow 2 see illustration below Close the head transport module C5 i Find all relevant information...

Страница 88: ...ing parts i Do not allow the printer to start printing when there is no recording paper installed otherwise the print head and platen roller will be damaged To ensure quality print and normal lifetime...

Страница 89: ...lock and open the cover Thereby the switch sheet flaps into an upright cover position i If an error occured do not open the cover with force Open the printer cover only if the cutter is in its home po...

Страница 90: ...D on Paper roll is near end Yellow Paper and red Error on Paper end is reached 4 Green POWER LED All LED off Power is not stable Green POWER LED on Power is stable Green POWER LED blinking Printing sp...

Страница 91: ...properly inserted Paper on Paper near end on on Paper end Error blinking If necessary call for technical support on Cover not closed 5 FEED If you push this button once and release it the printer feed...

Страница 92: ...ast every three months In case of an intensive use of the printer clean both items more often to guarantee a stable print quality Open the printer cover and remove the paper roll the rubber roller and...

Страница 93: ...the thin line crossed by wires Pay attention not to damage the paper end sensor when cleaning the print head Do not touch the rubber roll with your fingers While cleaning turn the rubber roller by ha...

Страница 94: ...the steps below Open the BEETLE iSCAN EASY NON CASH only Open the printer cover with a thin tool 1 Remove the nearly empty paper roll and any residual paper If necessary clean the print head and the r...

Страница 95: ...Manual 89 Lay the unwinded paper over the front edge of the printer and close the printer cover Press on the middle of the cover until it audibly and distinctly locks into place Tear off residual pape...

Страница 96: ...the steps below Open the printer cover Remove the paper roll Loosen the locking screw at the inner wall of the printer for instance with the aid of a coin do not remove the screw Move the adjusting gr...

Страница 97: ...o idle mode after an adjustable waiting time Under idle condition the least amount of energy will be consumed The mode will be indicated by flashing of the POWER LED If the printer receives print data...

Страница 98: ...after cutting up to 12mm backwards approx 3 5 lines at 7 52 lpi Control Functions Print head temperature control with adjustment of print speed Paper near end control and paper end control Paper cutte...

Страница 99: ...Power on counter Reliability TH230 70 Mio 3 Mio 150 km Graphic Feature TH230 is fully graphic compliant Paper Specification Paper width 79 5mm 80mm optionally 57 0 57 5mm Paper weight 55g m 5 g m Pape...

Страница 100: ...BEETLE iSCAN EASY User Manual 94 Print Area For optional paper width 57 5mm print width 51mm 408 dot...

Страница 101: ...5 BEETLE M II plus G41 Motherboard The BEETLE M II plus controls several devices in the BEETLE iSCAN EASY such as printer and scanner Interfaces BEETLE M II i Find more information about BEETLE M II o...

Страница 102: ...er Manual 96 BEETLE M III The BEETLE M III controls several devices in the BEETLE iSCAN EASY such as printer and scanner Interfaces BEETLE M III i Find more information about BEETLE M III on the Diebo...

Страница 103: ...bin as needed If liquid runs into the device the bin under the scanner will absorb it To clean it up remove the bin as shown in the following pictures Tilt the display to a position shown in the pict...

Страница 104: ...SCAN EASY User Manual 98 Grasp the lever at the scanner and lift it out of the housing Take care of the cables Open the front door and remove the bin forwards Clean it up and mount the device in rever...

Страница 105: ...ith either a left to right or right to left motion through the scan zone Proper Scanning Technique The scanner was designed to provide the ultimate in ergonomic enhancements for Point Of Sale POS scan...

Страница 106: ...iSCAN EASY Hybrid Cleaning the Bin i Clean up the scanner bin as needed Grasp the cover at the lever and remove it Lift up the scanner at the blue levers and place it on the BEETLE iSCAN EASY housing...

Страница 107: ...ches the screen the top sheet compresses into contact with the glass layer and current flows to the four corners in proportion to the distance from the edge The controller then calculates the position...

Страница 108: ...r scrolling forwards or backwards in the menu items LED dark Power off green Power on orange not flashing Power save mode the LED lights in the standby mode red Out of Range ON OFF Button With this bu...

Страница 109: ...ed material for a stylus is polyacetal The stylus should have a minimum spherical radius of 0 8 mm and contain no sharp edges or burrs that may cause damage to the top sheet Cleaning Instructions Alwa...

Страница 110: ...reen which are not covered by warranty Approved Cleaning Materials The items listed below can be ordered from Diebold Nixdorf branch office or your Diebold Nixdorf sales partner Product Name Order Num...

Страница 111: ...nctionalities iCASH 10 Note Recycling Recyclnig of up to 3 denominations 3 stationary drums 1 compact cassette Maximum capacity per drum module approx 220 notes Maximum filling height cassette 78 mm s...

Страница 112: ...ulk deposit of up to approx 50 coins Refill cassette optional Dispensing of up to approx 50 coins Processing rate Deposits approx 3 coins per sec Dispensing approx 6 coins per sec Cash authentication...

Страница 113: ...ity sensor optional Illumination for input and outputslots System unit System BEETLE M III Software Windows Linux WNLPOS POSReady Standard interface toPOS applications Graphical user interface Chassis...

Страница 114: ...system housing Second access to cash cassettes Third access to cash Attendant Logon Via dallas key or barcode Alternatives possible Status Lights EAS deactivation optional Operating Conditions Power s...

Страница 115: ...1 g m3 85 r h 25 g m3 Temperature change 0 5 K min max 7 5K 30 min Storage Conditions Ambient temperature 5 C 40 C Humidity 5 r h 1 g m3 85 r h 25 g m3 0 5 K min Temperature change 0 5 K min max 7 5K...

Страница 116: ...recommended Cleaning with water and isopropyl alcohol is possible as well Do not use solvents containing acetic acid Use a soft fine meshed cloth to clean the surface Dampen the cloth slightly and th...

Страница 117: ...leaning and maintaining delicate EDP devices keyboards and housings Damp cleaning cloths Antistatic and fluff free Dispenser box 60 cloths 01750097334 For cleaning display panes Compressed air spray P...

Страница 118: ...he limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful inter ference when the equipment is operated in a...

Страница 119: ...materials and components which are recyclable For recycling purposes do not attach any additional adhesive labels to the device Diebold Nixdorf disposes of old devices in an environmentally responsibl...

Страница 120: ..._ Diebold Nixdorf D 33094 Paderborn Order No 01750276430B...

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