Diamond DSL602EU, Руководство пользователя

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DSL602EU User’s Manual
Appendix A. Troubleshooting
Below is a list of commonly asked questions. Before calling technical support,
please look through these issues to see if they help solve your problem.
The DSL602EU is not functional.
1. Check to see that the POWER LED is lit and than the network cables are
installed correctly. Refer to the Quick Start Guide for more details.
2. Check to see that the LAN, DSL and Internet LEDs are lit.
3. Check the settings on your PC and DSL602EU. Again, refer to the Quick
Start Guide for more details.
4. From your PC, can you PING the DSL602EU? Assuming that the
DSL602EU has DHCP enabled and your PC is on the same subnet as
the DSL602EU, you should be able to PING the DSL602EU.
5. Can you PING the Internet? Your ISP should have provided the IP
address of their server. If you can ping the DSL602EU and your protocols
are configured correctly, you should be able to ping the ISPs network. If
you cannot PING the ISP’s network, make sure your using the correct
protocols with the correct VPI/VCI values.
I can’t connect to the DSL602EU.
1. Check to see that the POWER LED is lit and that the network cables are
installed correctly.
2. Make sure that the PC and DSL602EU is on the same network segment.
The DSL602EU’s default IP address is 192.168.1.1. If you are running a
Windows based PC, you can open a DOS window and type IPCONFIG;
make sure that the network adapter that is connected to the DSL602EU
is within the same subnet.
3. Also, your PC’s Subnet Mask should match the DSL602EU’s subnet
mask. The DSL602EU has a default subnet mask of 255.255.255.0.
4. If this still does not work, press the Reset button. This will place the
DSL602EU into its factory default state. Go through the above
procedures again.
The DSL LED continues to blink but does not go solid.
1. Make sure you have DSL service. You should get some kind of
information from your ISP which states that DSL service is installed. You
can usually tell if the service is installed by listening to the ADSL phone
line; you will hear some high-pitched noise. If you do not hear high-
pitched noise, contact your ISP.
2. This means that the DSL line is trying to train but for some reason it
cannot establish a valid connection. The main cause of this is that you
are too far away from the central office. Contact your DSL service
provider for further assistance.
3. Verify that the DSL line is connected directly to the wall and to the line
input on the DSL602EU.
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