EN
Troubleshooting
08/2020
25 / 28
Number
Description
Procedure
E009
Tool invalid parameters
1- Check the tool compatiblity.
2- The tool memory cannot be read or is invalid.
3- The tool needs maintenance. If the problem occurs
again, contact your Desoutter representative for sup-
port.
E012
Tool EEPROM error
1- The tool memory cannot be read or is invalid.
2- The tool needs maintenance. If the problem occurs
again, contact your Desoutter representative for sup-
port.
E018
Torque out of range !
1- The target torque value is above the tool maximum
torque.
2- Check Pset settings with tool characteristics.
E029
The battery is empty.
1- The battery back is discharged. The tool cannot
tighten.
2- Recharge the battery pack.
E031
Battery error
1- Abnormal battery voltage. The tool cannot tighten.
2- Recharge the battery pack. If the problem occurs
again, replace the battery pack.
E032
Tool display error
1- Board display malfunction.
2- Contact your Desoutter representative for support.
E034
Tool memory error
1- The tool memory does not work properly.
2- Contact your Desoutter representative for support.
E035
Tool memory locked
1- The tool memory is locked to protect old data from
rewriting.
2- Connect the tool to the computer via eDOCK to re-
trieve old data.
E037
Tool trigger error
1- The tool trigger does not work properly.
2- Check and clean the trigger. If the problem occurs
again, contact your Desoutter representative for sup-
port.
E045
Abnormal battery voltage
1- Check the battery pack.
2- This error can be due to charger malfunction or end
of life battery.
E047
Battery is too low.
1- Check the battery pack.
2- If the problem occurs again, replace the battery
pack.
E048
Battery type not allowed
1- Battery type not allowed.
2- Replace the battery pack or your configuration.
E223
Drive init error
1- Software failure.
2- Restart the system.
3- If the problem occurs again, contact your Desoutter
representative for support.
E227
Motor stalled
1- Motor stalled (could be missing phase, wrong motor
tune or power electronics failure)
2- Try once again.
3- If the problem occurs again, contact your Desoutter
representative for support.
E228
Drive error
1- Software failure.
2- Restart the system.
3- If the problem occurs again, contact your Desoutter
representative for support.
