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Troubleshooting
08/2020
23 / 28
Troubleshooting
What if the warning signal lights up in red
1
Warning signal
The red light is blinking slowly.
The tool is waiting for the synchronization with the system.
The red light is blinking at regular intervals.
The tool is locked by a "Warning" user info.
Go to the system to unlock the event.
The red light is blinking quickly.
There is a tool issue.
Go to the system to visualize the issue details.
The red light is steady.
The WI-FI board is not detected.
Contact your Desoutter representative to get more information and support.
Low battery alarm
When the light on the right side illuminates in white, the battery pack must be reloaded.
List of user infos related to the tools
Type
Colour
Description
Action
Information
White
For information only.
No action is required.
Warning
Orange
The tool is locked.
Click the message to clear
(acknowledge) the message
and unlock the tool.
Error
Red
The tool is locked.
The issue has to be solved to
unlock the tool and clear the
error message.
Number
Description
Procedure
I004
Span failure
1- Span value from torque sensor is outside bounds.
2- Try once again to start the tool with no mechanical
constraints. If the problem occurs again, contact your
Desoutter representative for support.
I005
Offset failure
1- Offset value from torque sensor is outside bounds.
2- Try once again to start the tool with no mechanical
constraints. If the problem occurs again, contact your
Desoutter representative for support.
I026
Tool maintenance alarm n1
1- The tool tightening counter has been reached.
I027
Tool maintenance alarm n2
1- The tool tightening counter has been reached.
I038
Tool logs
1- Unexpected tool software exception.
2- Log file has been generated by the tool.
3- Contact your Desoutter representative for support.
