Originalbetriebsanleitung Allgemein
EN-63
37. Warranty conditions
The statutory warranty valid at the time of delivery applies
to all bicycle models. This begins with the handover of
the bicycle by the dealer, who is the contact person for
warranty claims.
Please retain purchase receipts such as the invoice and/or
till receipt for the duration of the warranty period as proof
of your purchase and handover date.
37.1 Warranty conditions
37.1.1 Requirements for a warranty claim
The following criteria must be met in order to be entitled to
submit a claim against the statutory warranty:
▪ Manufacturing, material or information defect.
▪ The cause of the change in the bicycle or component is
not wear or ageing arising naturally or as a result of its
functions
37.1.3 Wear parts Page EN-63
.
▪ The damage was not caused by use of the bike for other
than the intended purpose
7.1 Bicycle (motorless)/
Pedelec Page EN-13
.
37.1.2 Caveat emptor
You are not entitled to submit a warranty claim in the event
of any of the following:
▪ The damage is caused by improper use or force majeure.
The damage is due to accidental damage or other
external influences – provided that the cause is not an
information or product defect.
▪ The bicycle was used in competitions.
▪ The damage is due to improper or inadequate care (e.g.,
caused by cleaning the electronic components with high-
powered water jets, transporting the Pedelec on the rear
luggage rack of a car with no rain protection)
▪ The damage was caused by improperly performed
repairs, conversions or replacement of components.
Used components were used in repairs. Special
equipment, accessories or non-standard equipment were
used, particularly if these lead to technical changes.
▪ The components subject to the claim are aged or
worn to the normal extent, provided that this is not a
manufacturing or material defect
37.1.3 Wear parts
Page EN-63
.
▪ Fluctuations in consumption and battery power, and
a reduction in capacity due to the cycle's age, are
commonplace and technically unavoidable – and as such
do not represent material defects.
37.1.3 Wear parts
The following are considered wear parts under the
statutory warranty:
▪ Tyres
▪ Rims
▪ Brake pads
▪ Chains and belts
▪ Chain wheels, sprockets, bottom bracket and rear
derailleur rollers
▪ Bearings
▪ Handlebar tapes and grip covers
▪ Hydraulic oils and lubricants
▪ Gear-shift and brake cables
▪ Paint finishes
▪ Battery configuration
