we can supply original wax for topping up your
Waxburner
. The
quality and ingredients of your leftover candles will determine
the correct function of your
Waxburner
. You can find tips in our
candleguide at www.wax-burner.com/service
Moisture has soaked into the wick
Air or moisture can penetrate the wick and stop it from working
properly. Heat up the
Waxburner
in the oven at a maximum
temperature of 100°C until all of the wax has liquified. This will
allow air and water to escape. Then, pour liquid wax (approx.
4 tbsp.) onto the wick. The
Waxburner
is reactivated.
The ambient temperature is too low
This only occurs when the temperature outside is minus 10°C
and colder. At such minus temperatures, the melting cycle might
not function properly. Please take the
Waxburner
inside for a
couple of hours to warm it up.
Tips & tricks
There is not enough wax in the wick and / or
in the bowl
Pour liquid wax (approx. 4 tea lights full) onto the wick.
If necessary, you should also top up the bowl with liquid wax.
There is too much liquid wax in the bowl
The liquid wax drowns the flame. Please ensure that the liquid
wax only reaches up to approximately 1 cm below the wick.
To remove the wax, place the
Waxburner
in an oven at a
maximum temperature of 100°C until the wax becomes liquid,
and then scoop it out.
You are using low-quality wax
Low-quality wax produces little energy when it burns and
produces more soot. Colour pigments in candles interfere with
burning and also cause a lot of soot to be produced. You should
therefore mix white and coloured candles at a ratio of 50:50.
For mixing or if you do not have enough leftover candles
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