SM150T User Manual 1.0
Technical Support
55
Service, Repairs and Spares
Users in countries that have a Delta-T distributor or technical representative should contact
them in the first instance.
Spare parts for our own instruments can be supplied and can normally be despatched within a
few working days of receiving an order.
Spare parts and accessories for products not manufactured by Delta-T may have to be
obtained from our supplier, and a certain amount of additional delay is inevitable.
No goods or equipment should be returned to Delta-T without first obtaining the return
authorisation from Delta-T or our distributor.
On receipt of the goods at Delta-T you will be given a reference number. Always refer to this
reference number in any subsequent correspondence. The goods will be inspected and you
will be informed of the likely cost and delay.
We normally expect to complete repairs within one or two weeks of receiving the equipment.
However, if the equipment has to be forwarded to our original supplier for specialist repairs or
recalibration, additional delays of a few weeks may be expected. For contact details see
below.
Technical Support
Users in countries that have a Delta-T distributor or technical representative should contact
them in the first instance.
Technical Support is available on Delta-T products and systems. Your initial enquiry will be
acknowledged immediately with a reference number. Make sure to quote the reference
number subsequently so that we can easily trace any earlier correspondence.
In your enquiry, always quote instrument serial numbers, software version numbers, and the
approximate date and source of purchase where these are relevant.
Contact details:
Technical Support
Delta-T Devices Ltd
130 Low Road
Burwell
Cambridge CB25 0EJ
England (UK)
Tel
:
+44 1638 742922
Fax
:
+44 1638 743155
:
Web