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Service, Repairs and Spares
Users in countries that have a Delta-T distributor or technical representative
should contact them in the first instance.
Spare parts for our own instruments can be supplied and can normally be
despatched within a few working days of receiving an order.
Spare parts and accessories for products not manufactured by Delta-T may have
to be obtained from our supplier, and a certain amount of additional delay is
inevitable.
No goods or equipment should be returned to Delta-T without first obtaining the
return authorisation from Delta-T or our distributor.
On receipt of the goods at Delta-T you will be given a reference number. Always
refer to this reference number in any subsequent correspondence. The goods will
be inspected and you will be informed of the likely cost and delay.
We normally expect to complete repairs within one or two weeks of receiving the
equipment. However, if the equipment must be forwarded to our original supplier
for specialist repairs or recalibration, additional delays of a few weeks may be
expected. For contact details see below.
Technical Support
Users in countries that have a Delta-T distributor or technical representative
should contact them in the first instance. Technical Support is available on Delta-T
products and systems. Your initial enquiry will be acknowledged immediately with
a reference number. Make sure to quote the reference number subsequently so
that we can easily trace any earlier correspondence. In your enquiry, always quote
instrument serial numbers, software version numbers, and the approximate date
and source of purchase where these are relevant.
Delta-T Devices Ltd
130 Low Road, Burwell
Cambridge CB25 0EJ
UK
Tel
:
+44 1638 742922
Fax
:
+44 1638 743155
web
